Experienced National Customer Operations Manager – USA
Are you a results-driven professional with a passion for delivering exceptional customer experiences and driving business growth? Do you have a proven track record of leading customer operations teams and developing strategic plans to drive revenue and profitability? If so, we invite you to join blithequark as an Experienced National Customer Operations Manager in the USA.
About blithequark
blithequark is a leading beverage company with a rich history of innovation and a commitment to refreshing the world and making a difference. With a portfolio of iconic and innovative brands, including Coca-Cola, Simply, fairlife, and Topo Chico, we are dedicated to delivering exceptional customer experiences and driving business growth. Our company culture is built on four key behaviors – curious, empowered, inclusive, and agile – and we value how we work as much as what we achieve.
Job Summary
As an Experienced National Customer Operations Manager at blithequark, you will play a key role in driving beverage quality, revenue, and profitability for our customers. You will lead customer selling efforts, provide operational subject matter expertise, and develop project plans to drive business growth and cost reduction. You will also lead internal project teams and communicate with customers and account teams to ensure seamless execution.
Responsibilities
* Lead customer selling efforts of operational products and services and customer stewardship
* Provide operational subject matter expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
* Lead short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
* Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
* Lead internal project team resources and project communication with customer and account team
* Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
* Identify key drivers of service to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and blithequark
Qualifications & Requirements
* BS/BA (or equivalent) required
* MS/MA/MBA (or equivalent) preferred
* Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
* 3 or more years of customer management experience or customer operational management experience
* 2-4 years of general operations experience
* 2-4 years of project management experience
* Experience working with data, specifically manipulation and analysis
* Functional skills:
+ Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value.
+ Financial acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio.
+ Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the blithequark operational value proposition both written and verbally.
+ Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome.
+ Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability.
What We Can Do for You
* Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, fairlife, and Topo Chico
* Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theaters, restaurants, and many more each day
* Skills:
+ Data analysis and interpretation
+ Project management
+ Customer relationship management
+ Operational planning and execution
+ Financial management
+ Communication and presentation
Our Purpose and Growth Culture
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Expected Salary
The salary for this position is competitive and based on experience.
Apply Now
If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences and driving business growth, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!