Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at blithequark
Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two calls are the same? If so, we invite you to join blithequark's Business Government Customer Organization (BGCO) as a Customer Service Coordinator. In this role, you'll be at the forefront of our business and government customer service operations, working remotely from the comfort of your home office to provide top-notch support to our clients.
About blithequark
At blithequark, we're committed to empowering people to live, work, and play by connecting them to what brings them joy. Our V Team is a community of innovators, creatives, and problem solvers who anticipate, lead, and believe that listening is where learning begins. We're a place where the true you can learn, grow, and thrive, and where we power and empower our customers through innovative technology, products, and services.
The Role
As a Customer Service Coordinator in the BGCO, you'll be responsible for delivering exceptional customer experiences through innovative technology, products, and services. Your primary responsibilities will include:
- Growing our business within existing accounts by building customer relationships, earning their loyalty and trust, and identifying their needs.
- Troubleshooting problems and resolving a range of customer issues about device(s), billing, and/or service concerns.
- Selling the value of blithequark solutions and increasing company revenue through proactive and solution-oriented approaches.
- Delivering efficient customer support on large accounts using web-based tools.
- Collaborating with our business and government customers to understand their challenges and provide tailored solutions.
What We're Looking For
We're seeking problem solvers who lead with empathy, motivated by change, and committed to delivering exceptional customer experiences. If you have:
- A Bachelor's degree or one or more years of work experience.
- One or more years of customer service and/or sales experience.
- The ability to meet all home office requirements.
- Willingness to work a flexible work schedule including evenings and weekends.
Even better if you have one or more of the following:
- College degree.
- Experience with facilitation and communication across all levels of the organization.
- Experience resolving customer issues, billing, and/or handling product Q&A.
- Experience promoting and/or selling products and services.
- Experience applying technical knowledge to troubleshoot customer issues with evolving technologies.
- One or more years of technical support experience.
- Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment.
- Technical acumen and interest in learning new technologies.
What We Offer
As a Customer Service Coordinator in the BGCO, you'll enjoy:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A collaborative and inclusive work environment that celebrates diversity and promotes a sense of belonging.
- Flexible work arrangements, including remote work options.
- Access to cutting-edge technology and tools to support your success.
- Recognition and rewards for outstanding performance.
Equal Employment Opportunity
We're proud to be an equal opportunity employer, celebrating our employees' differences and committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
How to Apply
If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Contact Information
For more information about this role or to discuss your application, please contact our HR team at [insert contact information].
Equal Employment Opportunity Statement
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to a collaborative, inclusive environment that celebrates diversity and promotes a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Diversity and Inclusion
At blithequark, we believe that diversity makes us stronger. We're committed to creating a workplace that's inclusive, respectful, and empowering for all employees. We celebrate our differences and strive to create a culture that's welcoming and supportive of everyone.
Remote Work Arrangements
This is a remote work opportunity, and you'll be required to work from home with occasional in-person meetings and trainings. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.
Scheduled Weekly Hours
40 hours per week.
Location
You must be located within a 90-minute commute of the West Valley City, UT BGCO location.
Apply Now
Ready to join our team and start delivering exceptional customer experiences? Apply now through our website, and we'll be in touch to discuss your qualifications further. Apply for this job