Experienced Government and Corporate Affairs Customer Service Specialist – Air Travel Industry Expertise and Leadership

Introduction to blithequark

Imagine being part of a dynamic team that explores a world of possibilities, both at work and during your time off. At blithequark, you'll have the opportunity to travel the world, grow your expertise, and become the best version of yourself. As a leader in the air travel industry, blithequark is committed to providing exceptional customer service, promoting air travel, and resolving customer problems in a mutually beneficial manner. Our team members are passionate about delivering outstanding results, and we're looking for a talented Government and Corporate Affairs Customer Service Specialist to join our family.

About the Role

This exciting opportunity is part of the Corporate Affairs Team within the Government Affairs Division at blithequark. As a Government and Corporate Affairs Customer Service Specialist, you will play a vital role in promoting and selling air travel on blithequark, preparing itineraries, computing fares, issuing refunds, and preparing and issuing tickets. You will also be responsible for answering inquiries regarding general travel information and resolving customer problems in a professional and courteous manner.

Key Responsibilities

• Promote and sell air travel on blithequark to customers, identifying their needs and providing personalized solutions
• Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets in a timely and efficient manner
• Answer inquiries regarding general travel information, including flight schedules, routes, and travel requirements
• Resolve customer problems in a mutually beneficial manner, using excellent communication and problem-solving skills
• Communicate with customers over the phone, researching passenger complaints, advising of cancelled or delayed flights, and providing updates on new rules, policies, and procedures
• Collaborate with internal teams, including sales, marketing, and operations, to ensure seamless customer experiences

Qualifications and Skills

To be successful in this role, you will need to possess a combination of education, experience, and skills. The minimum qualifications include:

• Bachelor's degree in a relevant field, such as business, communications, or hospitality, or equivalent experience/training
• Preferred qualifications include experience in customer service, sales, or a related field, with a strong understanding of the air travel industry
• Ability to demonstrate excellent leadership, organizational, and customer contact skills, with a strong focus on providing exceptional customer experiences
• Knowledge of Native SABRE or similar reservation systems, with the ability to learn and adapt to new technologies
• Ability to be resourceful and creative in immediate problem resolution, with a strong sense of initiative and good judgment
• Satisfactory attendance and punctuality, with a commitment to delivering high-quality results in a fast-paced environment

Essential Skills and Competencies

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues in a professional and courteous manner
• Ability to work in a fast-paced environment, with a strong sense of adaptability and flexibility
• Strong leadership and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Knowledge of the air travel industry, including trends, regulations, and best practices

Career Growth and Development

At blithequark, we're committed to helping our team members grow and develop their careers. As a Government and Corporate Affairs Customer Service Specialist, you'll have access to a range of training and development opportunities, including:

• On-the-job training and coaching, with a focus on developing your skills and knowledge in customer service, sales, and the air travel industry
• Formal training programs, including leadership development, communication skills, and industry-specific training
• Opportunities for career advancement, including promotions and lateral moves within the company
• A supportive and collaborative work environment, with a strong focus on teamwork and mutual respect

Work Environment and Company Culture

At blithequark, we're proud of our diverse and inclusive work environment, where everyone feels valued and respected. Our company culture is built on a foundation of:

• Inclusion and diversity, with a strong focus on creating a welcoming and inclusive work environment
• Teamwork and collaboration, with a emphasis on building strong relationships with colleagues and customers
• Integrity and transparency, with a commitment to doing the right thing and being honest and open in all our interactions
• Customer focus, with a strong emphasis on delivering exceptional customer experiences and building long-term relationships

Compensation and Benefits

At blithequark, we offer a competitive compensation and benefits package, including:

• Travel perks, including access to discounted flights and travel benefits for you and your family
• Health benefits, including medical, dental, and vision coverage, as well as access to wellness programs and employee assistance programs
• 401(k) program, with employer matching contributions and a range of investment options
• Opportunities for career advancement and professional growth, with a focus on developing your skills and knowledge

Conclusion

If you're passionate about delivering exceptional customer experiences, promoting air travel, and working in a fast-paced and dynamic environment, we encourage you to apply for the Government and Corporate Affairs Customer Service Specialist role at blithequark. With a strong focus on inclusion, diversity, and teamwork, we're committed to creating a welcoming and supportive work environment where everyone can thrive. Join our team and take the first step towards an exciting and rewarding career in the air travel industry.