Experienced Customer Service Representative – Maternity Cover at blithequark

Are you a highly motivated and customer-centric individual looking for a meaningful challenge in a well-established and fast-growing international company? Do you want to be part of a dynamic team that saves lives every day? If so, we invite you to join blithequark as a Customer Service Representative for a maternity cover position in our Italian office. At blithequark, we value innovation, teamwork, and initiative, and we're seeking a talented individual to join our team. As a Customer Service Representative, you'll play a key role in providing front-line support for customer inquiries and supporting sales operations. This exciting opportunity will allow you to develop your skills, build strong customer relationships, and contribute to the growth and success of our company.

About blithequark

blithequark is a rapidly growing company that's making a significant impact in the lives of people around the world. Our company is built on a foundation of innovation, teamwork, and a passion for delivering exceptional customer experiences. We're committed to creating a work environment that's inclusive, supportive, and empowering, where our employees can grow and thrive.

What We Offer

As a valued member of our team, you'll enjoy a range of benefits and perks that will enhance your work-life balance and support your personal and professional growth. These include:

• Annual Fitness Subsidy: Enjoy an annual fitness subsidy to support your healthy lifestyle and stay active.
• Comprehensive Employee Assistance Program: Benefit from our comprehensive Employee Assistance Program, providing guidance and support in times of need.
• Family First: Receive two weeks of paid Family Care Leave to support a sick family member or in the case of bereavement.
• Vacation Time: In addition to your regular vacation days, enjoy paid time off on December 24th and 31st.
• Smart Spending: Enjoy up to €1,000 annually in Edenred/Welfare vouchers, funded by the company, to use at a variety of retailers.
• Daily Meals Covered: Receive an €8 meal voucher for every working day, ensuring you stay energized throughout the day.
• A Team That Inspires: Work alongside a diverse, open-minded, and supportive team that encourages personal and professional growth.
• Boost Your Investments: Take part in our Employee Stock Purchase Program and enjoy 15% cashback on your investments.
• Accident Insurance: Stay protected with comprehensive accident insurance during all business trips.

Main Responsibilities

As a Customer Service Representative, your key responsibilities will include:

• Respond to customer inquiries: Process orders accurately, efficiently, and with a customer-centric approach.
• Utilize company systems and processes: Enter sales orders, contovisione orders, and consignment replacements using SAP, ensuring inventory availability and setting up customized defaults tailored to each customer's needs.
• Process Returned Merchandise Authorizations (RMAs): Align with company procedures, prioritizing timely and transparent communication.
• Register, track, and follow up on customer complaints: Act as a reliable partner in finding solutions.
• Build and maintain strong, trust-based customer relationships: Through excellent service and proactive support.
• Manage the Travel Stock program: Ensure full compliance with the Quality System and seamless coordination across teams.
• Maintain and update customer databases: With care and precision, supporting data integrity and process efficiency.

What We're Looking For

We're seeking a highly motivated and customer-centric individual with:

• Bachelor's degree in Business, Marketing, or a related field: Preferred, but an equivalent combination of education and relevant experience will also be considered.
• Minimum of 2 years' experience in Customer Service, Sales, or another customer-focused role: Strong oral and written communication skills, with the ability to build positive customer relationships, especially over the phone.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint): And experience with SAP or other ERP systems.
• Advanced written and spoken English: As we require fluently English skills and the process will involve English speaking colleagues.

Why Join Us?

At blithequark, we value your skills and qualifications above all else. We welcome candidates of any gender, ethnicity, religion, sexual orientation, or age. If you're skilled and a good match for our culture of collaboration, we want you on our team. To learn more about blithequark's commitment to being an equal opportunity employer, please take a look at our AAP-Policy-Statement.

How to Apply

If you're a motivated and customer-centric individual looking for a meaningful challenge, we invite you to apply for this exciting opportunity. Please submit your CV in English, and we'll be in touch to discuss your application. Apply Job! Apply for this job