Part-Time Customer Service Representative - Spotted Lanternfly Response Team at blithequark

Are you passionate about delivering exceptional customer service and making a positive impact on your community? Do you have a knack for building strong relationships with diverse populations and a willingness to learn about the Spotted Lanternfly? If so, we invite you to join the blithequark team as a Part-Time Customer Service Representative on our Spotted Lanternfly Response Team!

About blithequark

blithequark is a world-renowned institution dedicated to advancing knowledge and making a positive impact on society. As a leading research university, we are committed to fostering a culture of inclusion, diversity, and excellence. Our values of Integrity, Respect, Responsibility, Discovery, Excellence, and Community guide our actions and decisions, and we strive to create a work environment that is collaborative, supportive, and inclusive.

The Spotted Lanternfly Response Team

The Spotted Lanternfly (SLF) is an invasive insect that has been identified as a significant threat to the Commonwealth of Pennsylvania's economy and ecosystem. As a key member of our Spotted Lanternfly Response Team, you will play a critical role in educating the public about the SLF, responding to reports of sightings, and providing resources and support to concerned citizens. Your expertise and passion for customer service will be essential in building trust and confidence with our diverse stakeholders.

Responsibilities

As a Part-Time Customer Service Representative on our Spotted Lanternfly Response Team, you will:

• Serve as the first point of contact for external stakeholders interested in reporting a Spotted Lanternfly sighting and/or seeking additional information and resources
• Respond to customer inquiries and concerns via phone, video conference, email, or regular mail
• Investigate unusual situations or concerns and assist in problem resolution
• Operate various equipment and computer systems, including proficiency with Microsoft Word and Excel
• Assist with required reporting with the blithequark SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture
• Ensure quality of all call center services
• Engage with diverse populations, meeting audience needs through the call center and referencing additional resources, including faculty, extension educators, and online tools (fact sheets, LearnNow videos, and short courses)
• Work closely with the college SLF call center manager in meeting stakeholder needs
• Develop working-level knowledge of Spotted Lanternfly and its impact on the Commonwealth

Requirements

To be successful in this role, you will need:

• Excellent verbal and written communication skills in English, with a strong preference for bilingual or multilingual candidates
• Excellent interpersonal skills, with the ability to build effective working relationships with colleagues and clientele
• Ability to work as an active member of a team, with a strong sense of urgency and attention to detail
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong problem-solving and analytical skills, with the ability to think critically and creatively
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork
• Strong customer service skills, with a focus on delivering exceptional service and building strong relationships with diverse populations
• Ability to learn and adapt quickly, with a strong desire to develop new skills and knowledge
• Strong computer skills, with proficiency in Microsoft Office and other software applications
• Ability to work in a remote or hybrid environment, with a strong commitment to maintaining a high level of productivity and engagement

Preferred Qualifications

* Experience in customer service, call center, sales, client management, information technology, or a related field

• Understanding of basic entomology and the impact of the Spotted Lanternfly on the Commonwealth
• Experience working with diverse populations and building strong relationships with stakeholders
• Strong knowledge of Microsoft Office and other software applications
• Experience with data entry and reporting systems
• Strong analytical and problem-solving skills, with the ability to think critically and creatively

What We Offer

As a Part-Time Customer Service Representative on our Spotted Lanternfly Response Team, you will enjoy:

• Competitive hourly rate
• Flexible scheduling, with the opportunity to work remotely or in a hybrid environment
• Opportunities for professional growth and development, with a focus on building new skills and knowledge
• Collaborative and supportive work environment, with a strong commitment to teamwork and collaboration
• Access to a range of benefits, including health insurance, retirement plans, and paid time off
• Opportunities to make a positive impact on your community and contribute to the success of our Spotted Lanternfly Response Team

How to Apply

If you are passionate about delivering exceptional customer service and making a positive impact on your community, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application system. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from diverse candidates and are committed to creating a work environment that is inclusive and respectful of all individuals.

Accommodations for Applicants with Disabilities

If you require accommodations to apply for this position, please contact us at 814-865-1473. We are committed to providing equal access to employment opportunities for all candidates, including those with disabilities.

Notice to Out-of-State Applicants

Please note that approval of remote and hybrid work is not guaranteed, regardless of work location. For additional information on remote work at blithequark, please see our Notice to Out-of-State Applicants.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, blithequark publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with blithequark

Employment with blithequark will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

blithequark is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Apply for this job