Experienced Healthcare Customer Service Representative – Remote Phone Intake Specialist for Home Healthcare Services

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional home healthcare services that make a meaningful difference in the lives of our patients. As a leader in the healthcare industry, we understand the importance of delivering high-quality care and support to those who need it most. Our team of compassionate and skilled professionals is committed to ensuring that every patient receives the best possible experience, from the initial phone call to the delivery of our services. We are now seeking an experienced and empathetic Healthcare Customer Service Representative to join our remote team as a Phone Intake Specialist.

Job Overview

In this critical role, you will be the first point of contact for patients, providers, and referral sources seeking home healthcare services. You will work in a fast-paced, high-volume call center environment, handling approximately 60-65 incoming calls per day. Your primary responsibility will be to collect clinical and demographic information, enter it into our portal, and provide exceptional customer service to all callers. If you are a caring and patient individual with a strong passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Demonstrate excellent empathy and patience when dealing with difficult callers or complex requests
• Collect and accurately enter clinical and demographic information into our portal
• Provide timely and effective responses to customer inquiries, resolving issues and addressing concerns in a professional and courteous manner
• Comply with all blithequark policies, including HIPAA/PHI, to ensure the confidentiality and security of patient information
• Strive to meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
• Collaborate with colleagues to achieve team goals and promote a positive, supportive work environment
• Participate in ongoing training and development to enhance your skills and knowledge, staying up-to-date with industry trends and best practices

Essential Qualifications

To be successful in this role, you will need:

• A High School Diploma or GED
• Minimum 2 years of customer service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry, with a strong understanding of medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities, with a minimum of 30 words per minute, and data entry skills while actively listening
• Basic PC skills, including proficiency in Microsoft Office (Word, Excel, Outlook, and Teams)
• A passing score on the SHL Customer Service Phone Simulation Assessment

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience working in a remote call center environment
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
• Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, providers, and colleagues
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities

Technical Requirements

To perform this role, you will need:

• A reliable computer with high-speed internet access (fiber or cable connection required)
• A quiet, dedicated workspace with minimal distractions
• A headset and webcam for video conferencing and training sessions
• Ability to hardwire with an Ethernet cable while working

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including:

• Competitive hourly rate of $17.50, with opportunities for monthly bonus incentives
• Full range of benefits, including health, dental, and vision insurance, with HSA employer contributions and dependent care FSA employer match
• Generous PTO, 401K savings plan, paid parental leave, and more
• Advancement opportunities, professional skills training, and tuition reimbursement
• A discount program, offering up to 25% off eligible items
• A great culture with a sense of community, recognizing and rewarding employee achievements and contributions

Career Growth and Development

At blithequark, we are dedicated to helping our employees grow and develop in their careers. We offer a range of training and development programs, including:

• Ongoing training and coaching to enhance your skills and knowledge
• Opportunities for advancement and career progression
• Professional skills training and tuition reimbursement
• A supportive and collaborative work environment, with regular feedback and recognition

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. We believe in:

• Recognizing and rewarding employee achievements and contributions
• Fostering a sense of community and teamwork, with regular social events and activities
• Providing a healthy work-life balance, with flexible scheduling and remote work options
• Encouraging open communication and feedback, with regular town hall meetings and surveys

Conclusion

If you are a compassionate and skilled customer service professional, with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to providing our employees with a supportive and collaborative work environment, comprehensive benefits, and opportunities for career growth and development. Join our team today and make a meaningful difference in the lives of our patients.

How to Apply

To apply for this role, please submit your application, including your resume and a cover letter, outlining your experience and qualifications. We thank all applicants for their interest; however, only those selected for an interview will be contacted.