Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience at blithequark

Are you passionate about delivering exceptional patient experiences and making a positive impact in the lives of others? Do you have a keen eye for detail and a knack for providing top-notch customer service? If so, we invite you to join our dynamic team at blithequark as an Experienced Pharmacy Customer Service Associate!

About blithequark

At blithequark, we are dedicated to providing our customers with a unique and personalized shopping experience. Our team of passionate and caring professionals is committed to delivering exceptional service, ensuring that every customer leaves our stores feeling valued and satisfied. As a Pharmacy Customer Service Associate at blithequark, you will play a vital role in delivering this promise, working closely with our pharmacists and other team members to provide seamless and efficient service to our customers.

Key Responsibilities

As an Experienced Pharmacy Customer Service Associate at blithequark, you will be responsible for:

• Modeling and delivering a distinctive and delightful customer experience, ensuring that every customer interaction is positive and memorable
• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assuming web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store)
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers

Essential Qualifications

* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

• 1-2 years of experience in a pharmacy or retail environment, with a focus on customer service and patient care
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members
• Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments
• Ability to work in a fast-paced environment, with a focus on providing exceptional customer service and meeting productivity standards
• Basic computer skills, with the ability to learn and use pharmacy systems and other technology as needed
• PTCB certification through the designated PTCB training program and/or state required certification/registration

Preferred Qualifications

* Experience working in a pharmacy or retail environment, with a focus on customer service and patient care

• Knowledge of pharmacy systems and technology, including electronic health records and prescription management software
• Experience with inventory management and control, including ordering, receiving, and stocking merchandise
• Strong knowledge of pharmacy laws and regulations, including controlled substances and patient confidentiality
• Ability to work flexible hours, including evenings, weekends, and holidays
• Bilingual or multilingual skills, with the ability to communicate effectively with customers and team members in multiple languages

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to work effectively with customers, pharmacists, and other team members

• Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments
• Ability to work in a fast-paced environment, with a focus on providing exceptional customer service and meeting productivity standards
• Basic computer skills, with the ability to learn and use pharmacy systems and other technology as needed
• Strong knowledge of pharmacy laws and regulations, including controlled substances and patient confidentiality
• Ability to work flexible hours, including evenings, weekends, and holidays
• Bilingual or multilingual skills, with the ability to communicate effectively with customers and team members in multiple languages

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our team members with opportunities for growth and development, including:

• On-the-job training and coaching to help you develop your skills and knowledge
• Opportunities for advancement to leadership roles, including pharmacy manager and store manager positions
• Access to continuing education and professional development programs, including PTCB certification and state required certification/registration
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• A dynamic and supportive work environment, with a focus on teamwork and collaboration

Work Environment and Company Culture

At blithequark, we are proud of our commitment to creating a positive and inclusive work environment, where our team members feel valued, respected, and supported. Our company culture is built on the following values:

• Customer focus: We are dedicated to providing exceptional customer service and ensuring that every customer leaves our stores feeling valued and satisfied.
• Teamwork: We believe in the power of teamwork and collaboration, working together to achieve our goals and exceed our customers' expectations.
• Integrity: We are committed to acting with integrity and honesty in all our interactions, both with customers and with each other.
• Respect: We believe in treating every individual with respect and dignity, regardless of their background, culture, or perspective.
• Innovation: We are committed to innovation and continuous improvement, always looking for new and better ways to serve our customers and improve our operations.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive benefits package, including:

• Competitive hourly wage and bonus opportunities
• Comprehensive health insurance, including medical, dental, and vision coverage
• Retirement savings plan, including 401(k) and matching contributions
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for advancement and career growth
• A dynamic and supportive work environment, with a focus on teamwork and collaboration

Conclusion

If you are passionate about delivering exceptional patient experiences and making a positive impact in the lives of others, we invite you to join our dynamic team at blithequark as an Experienced Pharmacy Customer Service Associate! Apply today and take the first step towards a rewarding and challenging career in pharmacy customer service. Apply for this job