Experienced Oil and Transport Customer Service Representative – Delivering Exceptional Service and Support to Valued Customers at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a leader in the oil and transport industry, dedicated to providing top-notch service and support to our valued customers. As a key member of our team, the Oil and Transport Customer Service Representative plays a vital role in ensuring that our customers receive the best possible experience when interacting with our company. If you are a motivated, courteous, and knowledgeable individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our dynamic team at blithequark.

Job Summary

The Oil and Transport Customer Service Representative is responsible for providing exceptional customer service, responding to customer inquiries, and working closely with our dispatch team to schedule fuel deliveries. As a critical member of our team, you will be expected to demonstrate a strong commitment to customer satisfaction, safety, dependability, and punctuality. Your primary goal will be to ensure that our customers receive their fuel purchases at the best price with the best service, while also supporting the overall goals and objectives of the department.

Key Responsibilities

• Answer phone calls and emails in a timely manner, responding to customer inquiries regarding service, pricing, and delivery schedules with the utmost courtesy and professional demeanor.
• Collaborate with the dispatch team to schedule fuel deliveries to customers per their request, ensuring that all deliveries are made in a safe and efficient manner.
• Process orders for customers according to the best price and delivery available, while also processing new customer applications and other required paperwork.
• Complete customer bids as requested, responding in a timely manner to ensure that blithequark obtains the order.
• Support overall department goals and objectives, performing any other administrative duties as assigned by management.

Key Candidate Attributes

To be successful in this role, you will need to demonstrate the following key attributes:

• Sharp intellect and a sense of urgency in your approach to accomplishing your work.
• Respected interpersonal skills, initiative, and a sense of urgency in your interactions with customers and colleagues.
• Ability to work as a team and share responsibility to obtain goals, demonstrating flexibility and accountability in a constantly changing environment.
• Strong analytical skills, with the ability to multi-task and work in a fast-paced environment while maintaining attention to detail.
• Excellent interpersonal skills, verbal, and written communication skills, with a strong focus on customer service.
• Excellent team relationship skills, with the ability to build strong relationships with customers, colleagues, and management.

Key Candidate Skills

To be considered for this role, you will need to possess the following key skills:

• High School Diploma or Equivalent required, with an Associate degree or higher preferred.
• At least one year of previous Customer Service Experience in a corporate environment, with a strong understanding of customer service principles and practices.
• Proficiency in Microsoft Office Suite, Word, Excel, Outlook, with the ability to learn and adapt to new software systems and technologies.

Physical Demands

While performing the duties of this job, you may be required to:

• Stand, walk, or sit for long periods, using your hands to finger, handle, or feel objects, tools, or controls.
• Reach with your hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl, as needed.
• Lift and/or move up to 50 pounds, with specific vision abilities required, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment will consist of a mix of phone calls and computer-related tasks to assist with the customer experience. Customer inquiries can fluctuate based on seasonal demands, which can also affect office hour requirements. The noise level in the work environment is usually moderate, with a dynamic and fast-paced atmosphere that requires flexibility and adaptability.

Benefits Summary

At blithequark, we offer a comprehensive benefits package that includes:

• A competitive Medical Benefits package, with multiple plan options and 100% coverage for preventative care and Rx.
• Medical Flexible Spending Account (FSA) and Dependent Care FSA, with a $10,000 Employer Paid Life Insurance policy.
• Employee Assistance Program (EAP), 401K match through Fidelity, and paid time off, including 7 paid holidays, a floating holiday, and volunteer time off day.
• Annual discretionary market-based and performance raises, annual discretionary bonuses, and paid parental leave.
• Annual credit to our company swag store, educational assistance program, and employee and dependent scholarship opportunities.
• Employee pricing on appliances, service, propane, and heating oil, with a Foster Gives program and referral bonuses.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, offering a range of career growth opportunities and learning benefits, including:

• Ongoing training and development programs, with opportunities for advancement and professional growth.
• Mentorship and coaching, with regular feedback and performance evaluations.
• Access to industry conferences and workshops, with opportunities for networking and professional development.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment, with a strong focus on teamwork, collaboration, and customer satisfaction. Our company culture is built on the values of integrity, respect, and excellence, with a commitment to making a positive impact in our community.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits, including:

• A comprehensive benefits package, with multiple plan options and 100% coverage for preventative care and Rx.
• A dynamic and supportive work environment, with opportunities for career growth and professional development.
• A range of perks and benefits, including employee pricing on appliances, service, propane, and heating oil, and a Foster Gives program.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity to join our team at blithequark. As an Oil and Transport Customer Service Representative, you will play a critical role in ensuring that our customers receive the best possible experience when interacting with our company. With a comprehensive benefits package, ongoing training and development programs, and a dynamic and supportive work environment, this is an opportunity not to be missed. Apply today to join our team and take the first step towards a rewarding and challenging career at blithequark!