Experienced Customer Support Solutions Analyst, Pharmacy – Cloud-Based Healthcare Solutions (10-Month Contract)
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry? Do you thrive in fast-paced environments and enjoy troubleshooting technical issues? If so, we invite you to join blithequark, a leading North American healthcare technology platform, as a Customer Support Solutions Analyst, Pharmacy.
At blithequark, we're dedicated to creating a world where providers and plans can confidently deliver frictionless care. Our cloud-based healthcare software has revolutionized the way long-term care and medical facilities manage patient care, and we're looking for talented individuals like you to join our team.
As a Customer Support Solutions Analyst, Pharmacy, you'll play a critical role in providing world-class customer support, developing in-depth knowledge of our cloud-based software, and facilitating the resolution of technical issues. You'll work closely with our cross-functional teams to deliver quality, satisfaction, and resolutions to our customers.
About blithequark
blithequark is a dynamic and vibrant company that empowers our employees to advance their careers while engaging in meaningful work alongside incredible colleagues. We believe that work becomes profoundly fulfilling when driven by a higher purpose. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we're committed to making a lasting impact on healthcare across North America.
Key Responsibilities
As a Customer Support Solutions Analyst, Pharmacy, your key responsibilities will include:
* Providing world-class customer support, demonstrating focus and empathy to clients who have problems administering, configuring, and using our application
* Developing an in-depth understanding of our cloud-based software to support processes and patient care in long-term care facilities
* Facilitating the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation
* Working cross-functionally within the team to deliver quality, satisfaction, and resolutions to customers
* Effectively using and searching the knowledge base, occasionally contributing new or updated content
* Meeting or exceeding established service delivery guidelines and key performance indicators
* Thoroughly documenting problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system
* Being available to work between 11AM to 8PM EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need
Skills and Qualifications
To succeed in this role, you'll need:
* A strong understanding of business processes and practices within a long-term care or medical facility
* Excellent problem-solving skills, with the ability to remain calm while troubleshooting technical issues
* Excellent communication skills, both written and oral
* The ability to multi-task, prioritize, and manage customer expectations
* A quick learner with acumen for software and technology
* A patient and active listener who is detail-oriented
* High-level customer focus and empathy
* Familiarity with blithequark software is an asset
* Strong cross-functional work experience with technical teams
Required Experience
We're looking for individuals with:
* A Bachelor's degree in Business Administration, Healthcare, Pharmaceuticals, or IT (preferred but not required)
* Experience supporting and troubleshooting web-based software applications
* Preference for those with experience using diagnostic tools to help resolve customer issues
* Prior experience using blithequark software (modules such as Orders, eMAR, HL7 messages) is an asset
* Prior experience using Sales Force/Service Cloud
* Previous work experience in Pharmaceutical Administration HealthTech (preferred but not required)
Compensation and Benefits
We offer a competitive compensation package, including:
* A base salary range of $30-$35 per hour
* Overtime eligibility
* A 10-month contract with extension eligibility
* A comprehensive benefits package, including health, dental, and vision insurance
* A 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional growth and development
Work Environment and Culture
At blithequark, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources and opportunities they need to succeed.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] if you require any accommodations.
Application Process
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Contact Us
If you have any questions about this opportunity or would like to learn more about blithequark, please don't hesitate to contact us. We look forward to hearing from you!