Job Title: Retail Customer Service Representative – Delivering Exceptional Experiences at blithequark
Job Description:
About blithequark
At blithequark, we're passionate about creating a better everyday life for the many. As a leading home furnishings retailer, we're dedicated to providing our customers with an exceptional shopping experience that exceeds their expectations. Our team is the heartbeat of our organization, and we're seeking a talented Retail Customer Service Representative to join our crew.Why We Love You
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we'd love to hear from you! As a Retail Customer Service Representative at blithequark, you'll have the opportunity to make a real difference in our customers' lives and contribute to the success of our team.What You'll Be Doing Day to Day
As a Retail Customer Service Representative, you'll be responsible for creating a positive customer experience by ensuring accurate transactions and/or orders. You'll also be responsible for:- Meeting customers' needs, solving problems independently, and recognizing when to escalate to a manager.
- Building loyalty by ensuring a positive customer journey during the blithequark shopping experience.
- Building emotional connections through meaningful and empathetic interactions with customers.
- Providing customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
- Providing the customer with a simple and smooth returns and exchange experience, while collecting high-quality data for follow-up when scheduled in returns.
Job Type and Benefits
This is a permanent, part-time position with a flexible schedule that includes weekend availability. As a Retail Customer Service Representative, you'll be eligible for a range of benefits, including:- Generous paid time off, holiday, and sick time
- WiselyPay – get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Medical and Rx plans (must work min. 20 hrs/wk)
Qualifications
To be successful as a Retail Customer Service Representative, you'll need:- 1 year sales or customer service experience preferred
- High School Diploma or equivalent
What We Offer
As a Retail Customer Service Representative at blithequark, you'll have the opportunity to:- Grow your career in a dynamic and fast-paced environment
- Develop your skills and knowledge through ongoing training and development programs
- Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
- Enjoy a range of benefits and perks that support your work-life balance and well-being