Experienced Account Manager/ Customer Success Manager – Aviation Leather Supplier

Are you a customer-centric professional with a passion for the aviation industry? Do you thrive in a fast-paced environment where no two days are the same? Look no further than this exciting opportunity to join blithequark as an Account Manager/ Customer Success Manager. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, driving sales growth, and ensuring exceptional customer satisfaction.

About blithequark

blithequark is a leading provider of innovative solutions to the aviation interiors industry. With a commitment to excellence and a passion for delivering exceptional customer experiences, we have established ourselves as a trusted partner to our clients. Our team is dedicated to creating a diverse and inclusive environment where everyone can thrive, and we are proud to be an equal opportunity/affirmative action employer.

Job Summary

We are seeking an experienced Account Manager/ Customer Success Manager to join our team in Dallas, TX. As a key member of our sales and customer service team, you will be responsible for managing existing customer relationships, identifying new business opportunities, and driving sales growth. If you are a motivated and customer-focused individual with a passion for the aviation industry, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As an Account Manager/ Customer Success Manager, you will be responsible for:

• Strengthening customer relationships through personalized, close, and consistent communication to manage current and upcoming projects
• Handling incoming and outgoing customer calls, and emails courteously and professionally
• Processing sales orders, quotations, and sample requests using Microsoft Dynamics AX, MS Office365, and Salesforce CRM
• Following up with customers regarding pending sales orders, quotations, or sample orders
• Communicating with customers to answer any raised questions or inquiries
• Handling and resolving customer issues and complaints in a timely and professional manner (with the help of internal team)
• Maintaining an updated and accurate customer database
• Communicating with internal departments to guarantee project deadlines are met
• Guiding and educating customers on our leather collections and the different variety of colors
• Proactive mindset when dealing with customer orders, quotations, and inquiries
• Filing all documents as per the company system

Essential Qualifications

* 2+ years of experience in account management, customer success, or a related field

• Proven track record of building and maintaining strong customer relationships
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Dynamics AX, MS Office365, and Salesforce CRM
• Experience working in the aviation industry is a plus

Preferred Qualifications

* Bachelor's degree in Business Administration, Marketing, or a related field

• Experience with customer relationship management (CRM) software
• Knowledge of the leather industry and its applications in aviation
• Fluency in multiple languages is a plus

Skills and Competencies

* Strong customer service and relationship-building skills

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Dynamics AX, MS Office365, and Salesforce CRM
• Experience working in the aviation industry is a plus

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their careers. As an Account Manager/ Customer Success Manager, you will have the opportunity to:

• Work with a talented team of professionals who are passionate about delivering exceptional customer experiences
• Develop your skills and knowledge through ongoing training and development programs
• Take on new challenges and responsibilities as you grow and develop in your role
• Contribute to the success of our company and make a meaningful impact on our customers' lives

Work Environment and Company Culture

blithequark is a dynamic and fast-paced work environment that is committed to creating a diverse and inclusive culture. We believe that everyone matters, and we are proud to be an equal opportunity/affirmative action employer. Our team is passionate about delivering exceptional customer experiences, and we are committed to making a positive impact on our customers' lives.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive salary and bonus structure
• Comprehensive health and wellness benefits
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities and training programs
• Access to the latest technology and tools
• Collaborative and dynamic work environment

How to Apply

If you are a motivated and customer-focused individual with a passion for the aviation industry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal opportunity/affirmative action employer that believes everyone matters. We are committed to creating a diverse and inclusive environment where everyone can bring their full, authentic selves to work every day. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

Workforce Privacy Policy

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