Experienced Customer Service Representative Team Lead – National Remote

Are you a customer service professional with a passion for making a difference in people's lives? Do you thrive in a dynamic environment where no two days are the same? Look no further than blithequark, a global organization dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Customer Service Representative Team Lead, you'll play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

About blithequark

At blithequark, we're committed to advancing health equity on a global scale. Our culture is guided by diversity and inclusion, and we're proud to be an Equal Employment Opportunity / Affirmative Action employer. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances. Our mission is to help people live healthier lives and make the health system work better for everyone.

Job Summary

As a Customer Service Representative Team Lead, you'll be responsible for leading a team of customer service representatives who provide exceptional service to our customers. You'll work closely with our Care Coordination team to ensure that our customers receive the best possible care and support. This is a full-time, remote position that requires a strong customer service background, excellent communication skills, and the ability to work independently.

Primary Responsibilities

* Lead a team of customer service representatives to provide exceptional service to our customers

• Answer incoming calls and respond to customer inquiries in a timely and professional manner
• Research and provide referrals to providers/agencies in Salt Lake County to Medicaid eligible consumers
• Utilize a computer database to verify Medicaid eligibility
• Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization
• Complete additional administrative tasks as assigned to support the Care Coordination team
• Develop and implement process improvements to enhance customer service and team productivity
• Collaborate with other teams to ensure seamless communication and coordination

Required Qualifications

* High School Diploma / GED

• Must be 18 years of age or older
• 2+ years of customer service experience working in the insurance, medical, behavioral health, or financial technology industry
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications
• Ability to work full-time, Sunday – Saturday; 8:00am - 11:00pm EST (October - March) and Monday – Friday 8:00am – 11:00pm EST (April – September), including the flexibility to work occasional overtime given the business need

Preferred Qualifications

* Familiarity working with financial health technology

• Experience leading a team of customer service representatives
• Strong knowledge of Medicaid benefit plans and services available in Salt Lake County

Soft Skills

* Strong organizational skills

• Ability to understand multiple services and multiple benefit plans for Medicaid
• Ability to multi-task and prioritize tasks effectively
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills

Telecommuting Requirements

* Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service

Compensation and Benefits

* Competitive hourly rate: $19.47 to $38.08 per hour (based on local labor markets, education, work experience, certifications, etc.)

• Comprehensive benefits package, including medical, dental, and vision insurance
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (subject to eligibility requirements)
• Opportunity for career growth and development

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website at [careers.blithequark.com](http://careers.blithequark.com). We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job