Experienced Customer Service Center Coordinator - 1st Shift - Smart Buildings / Automation, Fire Alarm and Security Systems - Irving, TX
At blithequark, we're dedicated to empowering customers by combining the real and digital worlds. Our innovative approach to technology enables sustainable progress, improving how we live, work, and move today and for the next generation. As a global, diverse team, we're passionate about supporting our people and challenging them to grow in new ways. Join us on our shared journey and discover where it takes you!
About blithequark's Smart Buildings
Our Smart Buildings help create efficient, safe, adaptable, and responsible environments. We're not just improving buildings; we're creating perfect places that improve people's lives. With a focus on innovation and customer satisfaction, we strive to deliver exceptional service and exceed expectations.
Job Summary
We're seeking an experienced Customer Service Center Coordinator to join our team in Irving, TX. As a key member of our Customer Service Center, you'll play a vital role in handling normal and after-hours dispatch and documentation of emergency calls for Retail Commercial Services & Support. You'll provide support functions for several offices, ensuring customers' needs are met during critical times. If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.
Key Responsibilities
As a Customer Service Center Coordinator, you'll:
- Successfully coordinate and schedule field technical service activities and resources to ensure customer expectations and commitments are met while delivering the highest quality service possible to assigned product lines in order to achieve targets.
- Provide support, information, prioritization, and coordination of assignments for field service personnel for emergency service dispatch and national/enterprise account call handling.
- Serve as the main point of contact for all service customers.
- Ensure all service requests and dispatches are well detailed, coordinated, prioritized, and organized for review and follow-up action whenever vital.
- Work alternating weekly schedules within the anticipated hours of 6:00/7:00 AM - 6:00/7:00 PM, which may include weekend days as scheduled.
- Cover additional alternate days/schedules to meet department needs.
Qualifications
To be successful in this role, you'll need:
- Basic Qualifications:
+ High school diploma or state-recognized GED + Experience in customer service call handling, dispatching, and service response in a related technical industry or military background (3+ years preferred) + Knowledgeable in Microsoft Office, PC, and business software systems (i.e., SAP) + Strong typing skills + Ability to work during times of high call processing activity and time constraint demands + Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
- Preferred Qualifications:
+ Associate Degree + 3+ years' experience in customer service call handling, dispatching, and service response in a related technical industry + Knowledge of HVAC Controls Concepts (Mechanical & Automation) + Bilingual (Spanish or French)
Benefits and Compensation
At blithequark, we offer a variety of health and wellness benefits to our employees. Our comprehensive benefits package includes:
- Competitive salary range: $34,300 - $58,800
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and innovative solutions
Work Environment and Culture
Our Irving, TX office is a hub for innovation and collaboration. As a Customer Service Center Coordinator, you'll be part of a diverse and dynamic team that values teamwork, open communication, and continuous learning. We're committed to creating a workplace that reflects the diversity of society and supports the well-being of our employees.
How to Apply
If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply. Please submit your application through our website: [jobs.blithequark.com/careers?domain=blithequark.com&pid=563156121962814](http://jobs.blithequark.com/careers?domain=blithequark.com&pid=563156121962814)
Equal Employment Opportunity Statement
blithequark is an Equal Opportunity and Affirmative Action Employer. We're committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We welcome applications from qualified candidates who share our values and are passionate about creating a better tomorrow.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link: [Accommodation for disability form](http://Accommodation for disability form). If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here: [EEO is the Law](http://EEO is the Law).
Pay Transparency Non-Discrimination Provision
blithequark follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here: [Pay Transparency Nondiscrimination Provision](http://Pay Transparency Nondiscrimination Provision).
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here: [California Privacy Notice](http://California Privacy Notice).
Criminal History
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws. Apply for this job