Experienced Airport Customer Service Representative and Ramp Agent - Minneapolis, Minnesota, United States

Introduction to blithequark and the Industry

At blithequark, we are passionate about delivering exceptional customer experiences and ensuring the safe and timely transportation of cargo. As a leader in the aviation industry, we recognize the importance of every role in achieving our mission. Our team is dedicated to living our values of care, integrity, resilience, servant leadership, and teamwork every day. If you are looking for a challenging and rewarding career opportunity, we invite you to join our team as a Ramp Agent and Customer Service Representative at our Minneapolis location.

Job Overview and Key Responsibilities

As a Ramp Agent and Customer Service Representative at blithequark, you will play a vital role in ensuring that our customers' baggage and cargo arrive safely and on time. This is an entry-level position that offers opportunities for career advancement and professional growth. Our leaders are committed to providing mentorship and support to help you succeed in your role and achieve your long-term career goals.

Some of your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft
• Safeguarding cargo, baggage, and mail from damage, loss, and weather
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination
• Guiding incoming and departing aircraft from the gate positions to ensure timely connections

Work Environment and Schedule

As a Ramp Agent and Customer Service Representative, you will work in a fast-paced airport environment with varying weather conditions. You will be required to work a variety of shifts, including early morning, afternoon, and overnight shifts, with a minimum of 20 hours and a maximum of 40 hours per week. Your schedule will be based on operational needs and seniority.

Compensation and Benefits

At blithequark, we offer a competitive salary and benefits package to our employees. As a Ramp Agent and Customer Service Representative, you can expect:

• A starting pay of $19.00 per hour with regular pay increases up to 10.5 years
• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life benefits
• Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic wellbeing programs to support physical, emotional, social, and financial health
• Domestic and international space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Recognition rewards and awards through our platform
• Access to over 500 discounts, specialty savings, and voluntary benefits

Minimum Qualifications

To succeed as a Ramp Agent and Customer Service Representative at blithequark, you will need:

• To consistently prioritize safety and security of self, others, and personal data
• To embrace diverse people, thinking, and styles
• A high school diploma, GED, or high school equivalency
• To be at least 18 years of age and have authorization to work in the United States
• A valid driver's license
• Proficiency in English
• To pass a physical ability test (PAT)
• To wear required company-approved Personal Protective Equipment (PPE)
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

Preferred Qualifications

While there are no preferred qualifications for this role, we encourage you to apply if you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees achieve their long-term career goals. As a Ramp Agent and Customer Service Representative, you will have access to career development programs, mentorship, and training to help you succeed in your role and advance your career.

Work Environment and Company Culture

At blithequark, we are proud of our company culture, which is rooted in our values of care, integrity, resilience, servant leadership, and teamwork. We believe in creating a work environment that is inclusive, supportive, and empowering, where our employees can thrive and reach their full potential.

Conclusion

If you are looking for a challenging and rewarding career opportunity with a leading aviation company, we invite you to apply for the Ramp Agent and Customer Service Representative role at blithequark. With competitive compensation and benefits, career growth opportunities, and a supportive work environment, this is an opportunity you won't want to miss. Apply now to join our team and start your journey with blithequark!