Experienced Customer Service Loyalty Champion II – Driving Customer Retention and Growth at blithequark

Are you a customer service professional with a passion for driving loyalty and growth? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join the blithequark team as a Customer Service Loyalty Champion II. In this role, you'll have the opportunity to make a real impact on our customers' lives, while also growing your skills and career.

About blithequark

At blithequark, we're more than just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference. We power and empower how people live, work, and play by connecting them to what brings them joy. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.

What You'll Be Doing

As a Customer Service Loyalty Champion II, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. Your key responsibilities will include:

• Handling and resolving escalated customer concerns that have varying levels of complexity
• Turning every contact into a sale or save opportunity with a premium experience so customers will stay loyal to blithequark
• Embracing the Service Plus mindset by resolving customer concerns and future concerns
• Growing the business, which includes completing a full end-to-end account analysis
• Executing targeted loyalty and retention strategies for high-value and at-risk customers
• Providing an exceptional experience by listening for bells of churn during conversations while leveraging historical reports
• Navigating systems and utilizing available tools and resources to be self-sufficient and effectively provide all applicable offers available for the customers in your queue
• Serving as a brand ambassador and advocate for your customers throughout every contact and highlighting all that blithequark has to offer through our products and services
• Applying business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness
• After resolving issues, identifying plans, products, and services that would suit customer needs to prevent future contacts

Where You'll Be Working

You'll work from home in this remote role, with occasional in-person training and meetings. You'll be based in Florida, with the hub location in Temple Terrace, FL (7701 Telecom Pkwy). Onsite presence is required for up to three weeks within the training period for in-person training and onsite call taking for new hires, and during employment for periodic collaboration based on business needs (e.g., occasional in-person meetings and events throughout the year).

What We're Looking For

To be successful in this role, you'll need to have:

• A Bachelor's Degree or one or more years of customer service experience
• One or more years of sales experience
• Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A
• A strong sales acumen with a track record of meeting or exceeding revenue and retention goals
• Willingness to work a rotating schedule (shifts), including nights, weekends, and holidays, based on the needs of the business
• You must meet all home office requirements, including a private workspace, minimum internet speed, and a desk for the required equipment provided

Even better if you have:

• A degree
• Experience troubleshooting customer's products and services and working knowledge of our network to position network solutions
• Experience promoting and upselling products or services
• One or more years of Retention experience
• Based on the required in-person training and periodic center collaborations of this role, candidates should live in Florida within a 75-mile radius of our listed hub location

Home Office Requirements

To ensure your success in this remote role, you'll need to meet the following home office requirements:

• You'll work from home in this remote role, with occasional in-person meetings and training
• The home office must be located within the state of Florida and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business
• Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you)
• Wireless connections, satellite, or DSL are not acceptable
• A dedicated, quiet, and private workspace
• blithequark conducts periodic home audits via webcam to ensure your workspace meets requirements
• Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections

Equal Employment Opportunity

blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.

Why Join blithequark?

At blithequark, we offer a dynamic and supportive work environment that's perfect for professionals who are passionate about making a difference. As a Customer Service Loyalty Champion II, you'll have the opportunity to:

• Work from home with occasional in-person training and meetings
• Grow your skills and career in a dynamic and supportive environment
• Make a real impact on our customers' lives
• Enjoy a competitive salary and benefits package
• Participate in our comprehensive training program to ensure your success
• Collaborate with a talented team of professionals who are passionate about innovation and customer service

How to Apply

If you're a motivated and customer-focused professional who is passionate about driving loyalty and growth, we encourage you to apply for this exciting opportunity. Please visit our website at [mycareer.blithequark.com/jobs/r-1068265/customer-service-loyalty-champion-ii/](http://mycareer.blithequark.com/jobs/r-1068265/customer-service-loyalty-champion-ii/) to learn more and submit your application.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us at [[email protected]](mailto:[email protected]). We look forward to hearing from you! Apply for this job