Experienced Customer Service Representative – Technical Support & Customer Experience Expert
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join the dynamic team at blithequark, a leading provider of innovative solutions for the retail, wholesale, and banking sectors. As a Customer Service Representative, you will play a pivotal role in shaping the customer experience, resolving complex technical issues, and driving business growth.
About blithequark
blithequark is a forward-thinking organization that has perfected the art of cash management through cutting-edge innovation, technology, and tailored solutions. Our team of experts is dedicated to delivering world-class customer service, ensuring every security need is met and exceeded every step of the way. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace that is inclusive, supportive, and empowering for all employees.
Job Summary
We are seeking an experienced Customer Service Representative to join our team in Jupiter, Florida. As a key member of our customer-focused team, you will be responsible for providing exceptional customer experiences, resolving complex technical issues, and driving business growth. This is an exciting opportunity to join a dynamic team, develop your skills, and advance your career in a rapidly evolving industry.
Responsibilities
As a Customer Service Representative at blithequark, you will be responsible for:
- Identifying customers' needs, clarifying information, and providing direct support or guidance toward resolution
- Tackling a variety of problems in technical systems with skill and accuracy
- Creating cases for all calls and emails received, entering the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalating to the appropriate next level
- Willingness and ability to be cross-trained in other areas of the department
- Consistently demonstrating effective personal performance that positively impacts departmental performance metrics
Qualifications
To be successful in this role, you will need:
- High school diploma or equivalent
- Minimum of two (2) years of work experience in a Technical Customer Service Call Center
- Stable work history demonstrating strong understanding of customer service and customer relations, highly motivation, and strong desire to learn
- Ability to exercise good judgment and decision-making
- Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
- Effective written and oral communication skills
- Ability to assess and evaluate situations effectively
- Skilled in identifying critical issues quickly and accurately
- Able to write informatively, clearly, and accurately
- Problem-solving and analytical skills
- Ability to work in a team environment
Preferred Qualifications
While not required, the following qualifications are highly desirable:
- Experience in a technical support role or other technical experience
- Associate's degree in information technology, Computer Science, or a related field
- Basic understanding of software/hardware troubleshooting
- Experience in Service Now and TalkDesk
- Experience in retail cash offices
Benefits
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company's 401(k) plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Work Environment
As a remote worker, you will have the flexibility to work from home after successfully completing 45 days in-office training in Jupiter, Florida, and meeting required metrics with occasional in-office meetings/trainings. Our team is committed to creating a supportive and inclusive work environment that fosters collaboration, innovation, and growth.
Compensation
The starting rate for this position is $17.00 per hour, with increased rate for bilingual French (Canadian) speaking representatives of $18.00 per hour.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our online system, and we will be in touch to discuss your qualifications further.
Equal Employment Opportunity
blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
Accommodations
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices Apply for this job