Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with America's Fastest and Most Reliable Network

At blithequark, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. Our mission is to power and empower how people live, work, and play by providing the fastest and most reliable network in America. We're a place where creativity, impact, and innovation thrive, and where you can share your ideas freely, learn, grow, and thrive. As a Customer Sales and Service Representative at blithequark, you'll be at the forefront of delivering exceptional customer experiences that exceed our customers' expectations. You'll be working with America's fastest and most reliable network, and you'll have the opportunity to transform the way people, businesses, and things connect with each other. Whether you're a sales expert, a customer service guru, or a tech enthusiast, we want to hear from you.

What You'll Be Doing

As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers. You'll be the face of blithequark, and you'll be the one who makes a difference in our customers' lives. Your responsibilities will include:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about blithequark products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a people person who takes a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting sales goals and building relationships with customers
• Knowledge of blithequark's products and services
• Experience with sales and customer service software and systems

What We Offer

At blithequark, we offer a comprehensive benefits package that includes:

• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance
• Tuition assistance
• Award-winning total rewards package

Compensation

The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Work Environment

As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work from anywhere, as long as you have a reliable internet connection and a quiet workspace.

Equal Employment Opportunity

blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.

How to Apply

If you're ready to join a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways, we encourage you to apply. Click on the link below to submit your application: Apply Job! We can't wait to hear from you! Apply for this job