Experienced Customer Service Representative/Warehouse Coordinator – Logistics and Supply Chain Operations

Are you a customer-centric professional with a passion for logistics and supply chain operations? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Representative/Warehouse Coordinator.

About blithequark

At blithequark, we are a people-centered organization that prides itself on creating opportunities for others to shine and grow. We are logisticians, strategic suppliers, supply chain engineers, and trusted friends who are driven by a simple purpose: to deliver exceptional results and exceed our customers' expectations. Our core values of Dedicate Your Service, Do Right, Challenge Yourself, and Continually Improve guide everything we do, and we are committed to fostering a culture of innovation, collaboration, and mutual respect.

Job Summary

As an Experienced Customer Service Representative/Warehouse Coordinator, you will play a critical role in ensuring the smooth operation of our logistics and supply chain operations. You will be responsible for providing exceptional customer service, processing inbound and outbound paperwork, invoicing customers, and resolving queries in a timely and professional manner. You will also serve as a liaison between warehouse personnel and customers, resolving problems as they occur and ensuring that accurate and complete information is conveyed to all.

Responsibilities

* Accurately process inbound and outbound paperwork in a timely manner, including confirming the accuracy of data entry, reconciling the system, output to the customer's documents, and ensuring that all special requests are appropriately addressed and followed through.

• Timely and accurately invoice customers for receiving, outbound processing, month-end billing, and all special requests and services.
• Investigate and resolve customer queries in a professional and courteous manner, escalating queries to manager if necessary.
• Serve as a liaison between warehouse personnel and customers, resolving problems as they occur and ensuring that accurate and complete information is conveyed to all.
• Write and complete accurate business correspondence to customers and team members.
• Apply professional, polite telephone communication skills to provide exceptional customer service.
• Assist in improving and monitoring procedures and processes to ensure cost-effectiveness in providing the most efficient service.
• Adhere to established guidelines and rules of the organization outlined in the employee manual.
• Assist in performing physical inventories and second counts.

Available Shifts

We offer a variety of shifts to accommodate your needs, including:

• Sunday-Wednesday 7:30am-7:30pm
• Wednesday-Saturday 7:30am-7:30pm
• Wednesday-Saturday 7:30pm-7:30am
• Monday-Friday 7:30am-4:00pm

Who We Are Looking For

We are seeking a highly motivated and organized individual who possesses excellent communication and interpersonal skills. You should have:

• A high school diploma or equivalent, with a preference for an Associate's or Bachelor's degree in Management.
• Experience in an office or warehouse environment with experience in customer service and scheduling.
• Proficiency with computers and ability to learn new software and systems quickly.
• Strong problem-solving and analytical skills, with the ability to work independently and as part of a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

Work Environment

This job operates in an office and warehouse environment, with a fast-paced and dynamic atmosphere. You will be required to stand, walk, bend, kneel, stoop, crouch, crawl, and climb for extended periods, with specific vision abilities required for close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

We offer a comprehensive benefits package, including:

• 401(k) with matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule

We offer a variety of shifts to accommodate your needs, including:

• 12-hour shifts
• Day shifts
• Every weekend
• Monday to Friday
• Night shifts
• Rotating weekends
• Weekends as needed

Work Location

This is an in-person role, with a work location at blithequark.

Compensation

We offer a competitive hourly rate of $16.00-$16.50 per hour, with opportunities for career growth and advancement.

How to Apply

If you are a motivated and organized individual with a passion for logistics and supply chain operations, we invite you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job