Experienced Customer Service Representative – On-Site Position at blithequark in Des Moines, IA

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team at blithequark as an Experienced Customer Service Representative in Des Moines, IA.

About blithequark

blithequark is a leading national provider of refrigerated home-delivered meals in the healthcare market, serving seniors, patients recovering post-discharge, and those managing chronic conditions with tailored nutrition solutions. With over 25 years of experience, we've built a reputation for providing high-quality, fully prepared meals that make a real difference in people's lives. Our mission-driven company values compassion, community, and a strong sense of family, and we're looking for like-minded individuals to join our team.

Job Summary

As an Experienced Customer Service Representative at blithequark, you'll be the front line of our customer service team, responsible for providing exceptional service to our clients while efficiently and accurately submitting their meal orders. You'll work closely with our clients, case managers, and internal teams to ensure seamless communication and timely resolution of any issues that may arise.

Key Responsibilities

* Handle inbound and outbound customer service calls with our clients placing their meal orders

• Address questions, provide exceptional customer service, and resolve customer complaints in a timely and professional manner
• Input order information into the appropriate client order screen
• Document all conversations with clients into our client information database
• Ensure all assigned clients are contacted and have an order on file
• Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
• Work quickly and efficiently without making the client feel rushed
• Collaborate with internal teams to resolve issues and improve customer satisfaction

Essential Qualifications

* High school degree or GED

• 1 year of previous customer service experience
• Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
• Clear oral communication skills
• Ability to deescalate situations and quickly resolve customer complaints
• Prior experience adhering to company policies and showing core values

Preferred Qualifications

* 1 year of previous call center experience

• Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
• Previous experience working with HIPAA policies and procedures
• Bilingual (English/Spanish)

Physical Requirements

* Repetitive motions that include the wrists, hands, and/or fingers

• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job, including peripheral vision, depth perception, and the ability to adjust focus

What We Offer

* Competitive starting wage of $17.00/hour with weekly pay

• PTO, 401k, and a full benefits package available after 30 days of employment
• Casual dress code and a fun, supportive work environment
• Tiered growth path for promotion starting Day 1
• Eligible for Referral Bonuses starting Day 1
• Free Breakfast & Lunch
• Weekly paychecks

Our Culture

At blithequark, we're a family-operated business that values compassion, community, and a strong sense of family. We're passionate about making a difference in the lives of others and believe that our employees are the key to our success. We offer a supportive work environment, opportunities for growth and development, and a commitment to excellence in everything we do.

Equal Employment Opportunity

blithequark complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to apply for this exciting opportunity at blithequark. Please visit our website to submit your application and join our team of dedicated professionals who are committed to excellence in everything we do. Apply for this job