Experienced Customer Service Representative – Order Management and Account Support

Are you a customer-centric professional with a passion for delivering exceptional service and support? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Representative – Order Management and Account Support. At blithequark, we pride ourselves on being a leader in the industry, providing innovative solutions and exceptional customer experiences. Our team is dedicated to helping clients achieve their goals, and we're looking for a talented individual to join our ranks. As a Customer Service Representative, you will play a critical role in supporting our outside sales Account Executives, converting customer quotes into orders, and ensuring timely communication with our clients.

About blithequark

blithequark is a forward-thinking organization that values innovation, collaboration, and customer satisfaction. We're committed to creating a work environment that fosters growth, learning, and fun. Our team is passionate about delivering exceptional results and making a positive impact on our clients and the community.

Responsibilities

As an Experienced Customer Service Representative – Order Management and Account Support, you will be responsible for:

• Supporting outside sales Account Executives to ensure seamless communication and collaboration
• Converting sales/customer quotes into orders, ensuring timely and accurate processing
• Checking inventory levels to prevent stockouts and overstocking
• Responding to emails and phone calls promptly, providing clear and concise information to clients
• Monitoring order entry systems to ensure projects are completed on time and to the client's satisfaction
• Providing shipping estimates and processing credit card payments efficiently
• Resolving customer issues with internet support groups, ensuring prompt and effective resolution
• Managing outbound and inbound account management using Salesforce CRM, maintaining accurate records and reporting
• Building and maintaining strong relationships with clients, ensuring their needs are met and exceeded

Essential Skills

To succeed in this role, you will need:

• 1+ years of experience in Customer Service, with a proven track record of delivering exceptional results
• 6+ months of Sales support experience, with a strong understanding of sales processes and procedures
• Proficiency in Microsoft Office, with the ability to learn and adapt to new software and systems
• Experience with Salesforce is a plus, but not required

Additional Skills & Qualifications

We're looking for a detail-oriented and organized individual who can work effectively in a fast-paced environment. You should possess:

• Strong communication skills, both written and verbal, with the ability to articulate complex information clearly
• Ability to work independently and as part of a team, with a collaborative and supportive attitude
• Knowledge of order entry or ERP systems is preferred, but not required

Pay and Benefits

We offer a competitive salary range of $18.00 - $20.00/hr, with eligibility for benefits and perks. Our benefits package includes:

• Medical, dental, and vision coverage
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in STRATFORD, CT, with a dynamic and collaborative work environment.

Application Deadline

We anticipate closing this position on May 30, 2025, but we encourage you to apply early to ensure consideration.

About blithequark

blithequark is a leader in the industry, providing world-class corporate talent solutions to thousands of clients across the globe. We specialize in accounting, finance, human resources, talent acquisition, procurement, supply chain, and select administrative professions. Our team is dedicated to meeting the evolving needs of our clients and talent community with agility and excellence.

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.

Accommodation Options

If you require a reasonable accommodation during the application or interviewing process, please email [email protected] for assistance.

Apply Now!

Ready to join our team and make a difference? Apply now for the Experienced Customer Service Representative – Order Management and Account Support position at blithequark. Apply for this job