Experienced Bilingual (Spanish and English) Licensed Property and Casualty Customer Service Representative – Delivering Exceptional Customer Experiences in a Dynamic Remote Environment

At blithequark, we're on a mission to revolutionize the way we interact with our customers, and we're looking for talented individuals like you to join our team as a Bilingual (Spanish and English) Licensed Property and Casualty Customer Service Representative. As a key member of our remote team, you'll play a vital role in providing exceptional customer service to clients, leveraging your language skills, industry knowledge, and passion for helping others.

About blithequark

blithequark is a leading provider of innovative solutions in the insurance industry, dedicated to delivering exceptional customer experiences through our people-first culture. We believe in fostering a diverse and inclusive workplace where our employees can grow professionally and personally. Our commitment to career development is reflected in our extensive Learning and Leadership Development programs, which are designed to help you achieve your career aspirations.

The Role

As a Bilingual (Spanish and English) Licensed Property and Casualty Customer Service Representative, you'll be responsible for:

• Actively listening to customers and identifying their needs to provide tailored advice on plan options, coverages, and pricing.
• Processing new and/or amended enrollments while ensuring that our clients' customers receive authentic and positive experiences.
• Delivering expert customer experiences with a smile, leveraging your language skills to communicate effectively with both English and Spanish-speaking customers.
• Working in a fast-paced environment, handling multiple customer interactions simultaneously, and prioritizing tasks to meet deadlines.
• Collaborating with our team to resolve customer complaints and concerns, and providing solutions that meet their needs.

Responsibilities

* Actively listen and ask questions to identify customer needs.

• Advise on plan options, coverages, and pricing.
• Process new and/or amended enrollments.
• Ensure clients' customers enjoy authentic experiences.
• Deliver expert customer experiences with a smile.
• Work with both English and Spanish speaking customers.
• Collaborate with the team to resolve customer complaints and concerns.
• Stay up-to-date with industry developments and product knowledge to provide accurate information to customers.

Requirements

* 1+ years of customer service experience in the insurance industry or a related field.

• Active Personal Lines or P&C resident license.
• Ability to communicate fluently in Spanish and English (test required).
• High school diploma or GED.
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.
• Passion for helping others.
• Patient and empathetic nature.
• Ability to pass a background check.
• Must reside in the United States or have a valid U.S. address for residence.

Nice-to-Haves

* Experience working in a remote environment.

• Familiarity with insurance industry software and systems.
• Certification in customer service or a related field.
• Bilingualism in additional languages.

Benefits

* Competitive pay rate of $20/hr. for bilingual Spanish/English agents.

• Paid training (Classroom: 7 Weeks and Transition: 7 Weeks).
• Lucrative employee referral bonus opportunities.
• Company networking opportunities with organized groups.
• 401K with company match.
• Paid PTO and holidays.
• Medical, dental, and vision insurance.
• Comprehensive Employee Assistance Program (EAP).
• Health and wellness programs.
• Mentorship programs.
• Programs supporting diversity, equity, and inclusion.
• Celebrations for various company events.

Why Join blithequark?

* We offer a dynamic and inclusive work environment that values diversity and promotes career growth.

• Our comprehensive training programs and ongoing support will help you succeed in your role.
• We believe in promoting from within, with approximately 80% of our managers and leaders having been promoted from entry-level positions.
• Our commitment to diversity, equity, and inclusion is reflected in our programs and initiatives.
• We offer a competitive compensation package, including a pay rate of $20/hr. for bilingual Spanish/English agents.

How to Apply

If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic and inclusive workplace, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes career growth. Apply for this job