Experienced Customer Service Representative – Digital Health Platform Support

At blithequark, we're revolutionizing the way people manage their health and wellness. As a leading digital health company, we're committed to making high-quality care more accessible and affordable for everyone. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. We're seeking an experienced Customer Service Representative to join our team of dedicated professionals who are passionate about delivering exceptional customer experiences. As a CSR, you'll play a critical role in supporting our members and providers, providing timely and effective solutions to their inquiries and concerns. If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a digital health company that's dedicated to helping people unify and manage all their health in one place. Our comprehensive virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. We're committed to making high-quality care more accessible and affordable for everyone, and we're looking for talented individuals like you to join our team.

Job Summary

As a Customer Service Representative at blithequark, you'll be responsible for answering inbound calls from members and providers, inputting data, and providing a high level of customer service. You'll handle inbound customer service inquiries and problems via the telephone and email, while effectively recording communications accurately and consistently. You'll use a computerized system for tracking calls, information gathering, and/or troubleshooting, and may assess needs, explain programs, and suggest/promote alternative products or services.

Essential Job Functions

* Identify, evaluate, and prioritize caller needs, questions, and concerns

• Formulate plans of resolution and respond appropriately and efficiently
• Maintain and restore customer satisfaction and partner with other teams as needed
• Perform problem analysis, problem determination, and recommended resolutions to callers in accordance with standard protocol
• Proactively educate callers on program benefits
• Meet or exceed established call center metrics, attendance standards, and quality levels
• Use computer tools to accurately process and document information
• Develop rapport with callers and adjust communication style accordingly
• Provide accurate information about blithequark programs and services
• Escalate issues internally and follow up on escalated issues

Qualifications

* High School Diploma

• Prior experience in a customer service-related field preferred
• Great communication skills
• Ability to multi-task
• General working knowledge of Microsoft Word and Outlook
• Computer keyboard proficiency and internet navigation skills required
• Ability to work effectively with others in a team environment
• Ability to thrive in a fast-growing, always-changing environment

Preferred Qualifications

* Experience working in a remote or virtual environment

• Familiarity with digital health platforms and services
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Experience with customer relationship management (CRM) software

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work effectively in a team environment
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines
• Strong computer skills, including Microsoft Office and internet navigation
• Ability to work in a fast-paced environment with multiple priorities

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and coaching
• Online training and certification programs
• Mentorship and leadership development opportunities
• Opportunities for career advancement and professional growth

Work Environment and Company Culture

blithequark is a remote-friendly company that offers a flexible and supportive work environment. We're committed to creating a culture that's inclusive, diverse, and empowering, where our employees feel valued, respected, and supported. We offer a range of benefits and perks, including:

• Flexible work arrangements and remote work options
• Comprehensive health and wellness programs
• Employee recognition and rewards programs
• Opportunities for professional growth and development
• Collaborative and supportive team environment

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive hourly rate
• Comprehensive health and wellness programs
• Employee recognition and rewards programs
• Opportunities for professional growth and development
• Flexible work arrangements and remote work options

How to Apply

If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and welcomes applications from diverse candidates. We're committed to creating a culture that's inclusive, diverse, and empowering, where our employees feel valued, respected, and supported. We're proud to be an E-Verify user and comply with all applicable laws and regulations related to equal employment opportunity.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job