Care Coach-Bilingual in Spanish/English (Remote)

About us At HealthArc, we are a dynamic, fast growing provider of Care Management services. We serve our clients by providing impeccable service to patients, delivering high quality, cost effective care that empowers patients to manage their health at home, increasing their quality of life and achieving better health outcomes. HealthArc has solutions for Chronic Care Management, Principal Care Management, Remote Patient Monitoring, Behavioral Health, and much more. We are seeking experienced Certified Medical Assistants/LPNs with Chronic Care Management and /or Remote Patient Monitoring experience to add to our work team. If you are hardworking, energized by helping others, and a determined problem-solver, we invite you to apply. About this position Under the general supervision of the provider, the Care Coordinator is responsible for the provision of safe therapeutic and efficient care and services to patients, supporting a patient panel through providing synchronous and asynchronous communications and managing the coordination of care. Functions as a member of the HealthArc Care Team to assist in the planning and implementation of patient care based upon sound clinical preparation, knowledge, skills, and experience. Care is provided in accordance with the provisions of Clinical Medical Assistant Certification. Essential Job Functions

• Enrolls and onboards patients into the chronic care program designed for their needs and condition as per their provider. Contributes to growth of account.
• Conducts interviews and questionnaires for eligible patients. Interacts and communicates synchronously and asynchronously in person, via telephone, video, email or text.
• Serves as the primary point of contact for the patient participating in any Care Management program; manages care and services and ensures effective communication among primary care providers, caregivers, providers and community supports
• Assists in the creation, review, revision and maintenance of an up-to-date comprehensive care plan for each patient.
• Utilizes motivational interviewing and evidence based approaches to empower patients to take charge of their own wellness in the context of their care plan and to influence patient behavioral changes to increase the level of compliance with customized care..
• Works closely with the HealthArc Care Team to manage the day to day communications involving: symptom control, medication management, coordination of care and provide patient and family education
• Sets up and assists patients with use of devices as related to remote physiologic or therapeutic monitoring
• Communicates with physician, Nurse Practitioner, RN, Social Worker, Pharmacist or other health care providers regarding patient’s status
• Collaborates with the patient's care team when the patient requires intervention or follow-up. Attends and prepares patient discussion for team huddles
• Manages case load, including monitoring needs and facilitating transitions of care.
• Maintains timely, complete and accurate documentation using HealthArc technology and electronic medical records.
• Achieves objectives and key results of department and individually
• All other duties as assigned.

Education/Experience: Certified/Registered Medical Assistant or LPN with active certification; minimum 2 years clinical experience with focus in care management or population health or health and wellness coaching. Skills, Knowledge & Abilities: Knowledge of and proficiency in: (1) providing care for patients with chronic illness, and proven commitment to excellence in patient care; (2) using the principles of care management and person-centered service planning; (3) familiar with clinical needs for chronic illnesses (diabetes, heart disease, hypertension, asthma, dementia, etc.); (4) establishing priorities, knowing when to escalate patient issues and completing multiple projects on time, and within budget; (5) hands-on proficiency with electronic health records (EHR) software; (7) knowledge of ICD-10 (10th revision of the International Statistical Classification of Diseases and Related Health Problems) as published by the World Health Organization; (8) Understands and adapts appropriately to issues related to communication, cognitive or other barriers. Communications: Demonstrated effective and diplomatic oral and written communication skills, including telephone, video, text and email. Demonstrated experience using diplomacy to negotiate, to resolve conflicts, and to persuade others to embrace strategies proposed. Ability to effectively present clinical information to the care team; Proficient in navigating and entering information into an electronic health record; models team work; Self-motivated and dependable; Able to work independently. Must be bilingual in Spanish Licensure and Certification: Certified medical assistant Performance Requirements: Employee must comply with HealthArc policies and procedures, including but not limited to: attendance, harassment, EEO/AA, confidentiality, security, safety, conflict of interest, ethics, copyright and patent, completion of core management development requirements, and use of company equipment/products/services, etc. Must be bilingual in Spanish Job Type: Full-time Pay: Up to $21.00 per hour Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you a certified medical assistant ?
• Are you bilingual in Spanish?

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