Care Navigation Program Manager

Work. Serve. Thrive. With the City of Durham Advance in your career while making a real difference in the community you serve. Hiring Range: $77,500.80 – $93,000.96 Hours: Monday-Friday 9am-5pm About us In 2022, the Durham Community Safety Department (DCSD) launched 911 Crisis Response programs—collectively known as HEART (Holistic Empathetic Assistance Response Teams)—to meet the needs of people in crisis with compassionate care and behavioral health expertise. Interested applicants can visit our website and dashboard to learn more about our department. In 2025, DCSD has expanded our work to include Stabilization Services—including Care Navigation, reentry, guaranteed income, street outreach, homeless services, Familiar Neighbors, and the Office of Survivor Care. This growth marks an exciting new phase for opportunities to integrate alternative response to support neighbors through and beyond crises. About the Care Navigation Program Manager The Program Manager is a fulltime with benefits position. This person oversees the day-to-day operations of the Care Navigation HEART team—providing direct supervision to behavioral health clinicians and peer support specialists. This role ensures high-quality, trauma-informed, person-centered care; maintains accurate and timely documentation; and supports program monitoring. The Program Manager also helps cultivate a collaborative, accountable, and equity driven departmental culture. This position reports to the Stabilization Manager. How you’ll know if you’re a good match for our department

• You love serving people experiencing life crises and are drawn to populations that face numerous psychological, financial, and social barriers.
• You thrive in collaborative spaces – teamwork is the key to work-life balance.
• You enjoy a workplace that emphasizes learning and translating insights into real change.
• You’re eager to learn—about people, social systems, and innovative ways to approach care.
• You love caring for others and you know how to take care of your own needs, too.
• Ensure Care Navigation teams deliver trauma-informed, person-centered, and culturally responsive care for mental, behavioral, and substance use crises.
• Collaborate with DCSD staff and community partners to strengthen referral pathways and support smooth transitions to long-term services.
• Work with the Stabilization Program Manager to maintain high-quality service delivery and program effectiveness through consistent collaboration to identify trends, measure outcomes, and guide program improvements.
• Provide supervision and consultation to clinicians and peer support specialists, supporting best practices in assessment, care coordination, intervention, de-escalation, and follow-up.
• Conduct field observations to offer feedback, coaching, and professional development.
• Support onboarding and ongoing training for Care Navigation staff.
• Ensure compliance with all regulations and maintain accurate documentation related to supervision, client care, and program monitoring.
• Contribute to strategic planning and departmental initiatives focused on performance, continuous improvement, and supportive organizational culture.
• Master’s degree in social work, psychology, or related human services field. (PhD or PsyD will also be considered)
• Five years of experience related to assignment.
• License in one of the following: Licensed Clinical Social Worker (LCSW/LCSWA), Licensed Clinical Mental Health Counselor (LCMHC/LCMHCA), Licensed Marriage Family Therapist (LMFT/LMFTA) or Licensed Clinical Addiction Specialist (LCAS/LCASA).
• A current valid North Carolina Class C Driver’s license with a satisfactory driving record or if from outside of the State of NC, the willingness and ability to obtain one within 60 days of hire.

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