Business Systems Analyst - UT, ID, CO, NV, TX, AZ, CA

About the position Zions Bancorporation is currently accepting applications for a Business Systems Analyst. This position is remote in AZ, CA, CO, ID, NV, TX, or UT. The ideal candidate for this position will have the skills and experience necessary to be responsible for various system functions, including: Incident, change, system and project management. Troubleshoot websites, applications, and user access issues. Document incident items and escalate as necessary. Coordinate issue resolution and validation of service restored. Assist in troubleshooting servers, transmissions, and firewall access issues. Perform application trouble shooting, and make recommendations for improvements and changes. Work with vendors as needed to resolve issues. Facilitate new or enhanced change management requests and post change validations. Schedule change controls. Configure installed software on all environments, perform fine tuning and application documentation. Assist with Disaster recovery testing. Be responsible for application and infrastructure monitoring, coordinates with enterprise management and business unit on assigning and updating alerts. Coordinate report reprints and monitor job. Perform other duties as assigned.

Responsibilities

• Be responsible for various system functions, including: Incident, change, system and project management.
• Troubleshoot websites, applications, and user access issues.
• Document incident items and escalate as necessary.
• Coordinate issue resolution and validation of service restored.
• Assist in troubleshooting servers, transmissions, and firewall access issues.
• Perform application trouble shooting, and make recommendations for improvements and changes.
• Work with vendors as needed to resolve issues.
• Facilitate new or enhanced change management requests and post change validations.
• Schedule change controls.
• Configure installed software on all environments, perform fine tuning and application documentation.
• Assist with Disaster recovery testing.
• Be responsible for application and infrastructure monitoring, coordinates with enterprise management and business unit on assigning and updating alerts.
• Coordinate report reprints and monitor job.
• Perform other duties as assigned.

Requirements

• Requires a Bachelor's in Computer Science, Information Systems, Business Administration or a related field.
• Some experience in business systems analysis, incident and change management, project and systems management or other directly related experience.
• A combination of education and experience may meet requirements.
• Basic working knowledge of business systems and applications, incident and change management, project and systems management.
• Knowledge of department specific processes and procedures.
• Requires good analytical, organizational, trouble shooting and problem solution skills.
• Ability to elicit, gather and analyze data.
• Good presentation and technical and non-technical communication skills, both verbal and written.
• Ability to function in a consultative role.
• Ability to work with vendors.
• Requires good interpersonal skills with the ability to work with both management and staff employees.
• Must be able to meet deadlines.
• Working knowledge of various software programs, including word processing, spreadsheets, etc.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, 15/20 days of Paid Time Off (PTO). (PTO covers both sick and vacation days without distinguishing between them), 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

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