Operations Manager (Real Estate, Tech + Agency)

Long-Term, 30 hrs/week | Real Estate + CRM SaaS Company | Project Management + Leadership Role ⸻ ABOUT Our Company We are a fast-growing real estate technology and support company built on top of the GoHighLevel (GHL) platform. We support real estate agents, teams, and brokerages with:

• CRM management
• Lead generation workflows
• Automation systems
• ISA support
• Social media + marketing services
• Training + coaching
• Done-for-you operations

We’re building an in-house operations team to replace outsourced pods and create a smooth, unified system for our clients. We are looking for an Operations VA (COO-Lite) who can act as the CEO’s right hand… directing the team, managing workflow, building SOPs, and keeping the company running smoothly. ⸻ POSITION OVERVIEW This role is ideal for someone with experience in:

• Project management
• Team coordination
• SOP creation
• CRM (preferably GHL)
• Agency operations
• Fast-moving, multi-department environments

You will work closely with the CEO to manage all internal operations, support multiple departments, and ensure that work is delivered on time and at a high level. This is a leadership VA role — not a task-based assistant position. ⸻ KEY RESPONSIBILITIES 1. Project & Task Management (ClickUp)

• Manage the entire ClickUp workspace and ensure tasks move through each stage
• Assign tasks to team members (video editor, ISA lead, CRM support)
• Follow up daily to ensure deliverables are on track
• Track progress, deadlines, and quality

2. Team Communication & Oversight

• Run daily stand-ups with the VA team
• Communicate expectations and priorities clearly
• Monitor Slack and keep conversations organized
• Reduce back-and-forth by gathering all needed info up front

3. Standard Operating Procedures (SOPs)

• Build new SOPs for:
• ISA workflow
• CRM support processes
• Client onboarding
• Internal management systems
• Knowledge Base documentation
• Update and maintain existing SOPs

4. CEO Support (High-Level)

• Help organize and delegate projects
• Convert ideas and voice notes into actionable tasks
• Serve as the first point of contact for team questions
• Anticipate needs and keep the organization running efficiently

5. CRM & Technical Coordination (No advanced coding required — just familiarity)

• Understand basic functions of GoHighLevel / FlowSper
• Work with CRM Support VAs to manage:
• Tickets
• Client issues
• Workflow changes
• New feature rollouts
• Review Knowledge Base updates for accuracy

6. Quality Control & Process Improvement

• Review work before it goes to clients
• Identify bottlenecks and fix system issues
• Keep documentation and dashboards updated

⸻ REQUIREMENTS Must-Have Skills

• Strong project management experience
• Experience managing teams or multiple VAs
• Excellent English communication
• GoHighLevel familiarity (or similar CRM: HubSpot, Salesforce, KVCore, Follow Up Boss, etc.)
• Detail-oriented and systems-minded
• Comfortable in a leadership role
• Strong documentation skills (SOP writing)
• Experience with ClickUp, Trello, Asana, or Notion

Bonus (Not Required)

• Real estate industry experience
• Experience in SaaS or agency operations
• Ability to create simple Loom tutorials
• Familiarity with automation workflows

⸻ HOURS & AVAILABILITY

• 25–30 hours per week
• Must attend a daily meeting (M–F)
• Flexible hours otherwise
• Long-term position (12+ months)

⸻ COMPENSATION

• $6–$8 per hour (based on experience)
• Room for promotion to full Operations Manager or COO as our company scales

⸻ WHO THIS ROLE IS PERFECT FOR Someone who:

• Thrives on structure and organization
• Likes leading people and coordinating teams
• Wants a long-term home where they can grow
• Enjoys building systems and processes
• Learns new platforms quickly
• Wants to work closely with a CEO
• Loves solving problems and keeping a company running smoothly

⸻ HOW TO APPLY Please submit: 1. A short introduction about yourself 2. Your project management experience 3. Your experience with GoHighLevel or other CRMs 4. A sample SOP or link to documentation you’ve created 5. Your availability and hourly rate Apply tot his job Apply To this Job