[Remote] Director of Central Operations

Note: The job is a remote job and is open to candidates in USA. Newmedica is one of the leading providers of NHS-funded and private ophthalmology services in England. They are seeking a Director of Central Operations to lead the development and delivery of operational systems, focusing on improving efficiency and patient care while managing operational support and stakeholder communications.

Responsibilities

• Accountable for the development and implementation of Newmedica’s operational annual plan (across Operations Support, Referrals and Process Improvement Teams
• Accountable for the development and implementation of the ongoing ePR enhancement programme working closely with the Technology and Learning and development teams
• Business Sponsor for technology enabled change
• Lead the cross functional steering group to manage the programme’s risks, issues and change delivery/implementation (reporting via Clinical Governance to ExCo)
• Lead the communication of the plans, goals and status of the programme to the business and partners
• Ensure that the clinical safety process is operating (Clinical Safety Engineer is part of the team reporting to this role)
• Accountable for first line support for our partnership; ensuring the Operations Support Team are appropriately structured, resourced and trained to deliver a high standard of support
• Accountable for referrals management, including referral triage, data transfer (bulk referrals), demand projection, capacity and SLA management, rostering and scheduling and appointment booking
• Seek out automation/AI solutions to drive efficiencies in these teams
• Review current ways of working across our sites, support and identify critical areas for simplification, and develop solutions that drive efficiencies, reduce costs and improve care
• Develop tools to coordinate activity planning and ensure transparency of plans for OJVs so workload can be managed and delivered right first time e.g. Flight Control
• Identify industry best practice and understand potential for Newmedica
• Be relentless in reviewing areas for improvement and developing solutions
• Understand the resources available through Specsavers and synergies
• Develop and deliver the communication strategy and plan. Ensuring key stakeholders and teams receive key messages at the right time, in the right way to ensure right first-time delivery
• Ensure optimised ways of working with Specsavers, sharing best practice and delivering 'Total Care' ambition
• Pathway review and development, supporting the clinical proposition team, ensuring efficient, profitable pathways delivering the highest standards in patient care
• Review all elements of pathways for areas for improvement through techniques such as Lean 6 Sigma
• Lead the team to deliver a programme of health checks to ensure OJVs are delivering consistently and identifying opportunities for improvement
• To ensure the team review and report on clinical efficiency performance metrics through formal groups e.g. Clinical Governance Committee and identify areas for improvement with associated plans with each OJV
• Ensure Head of Clinical Proposition leads Clinical forum calendar to review
• Play a key role in the Newmedica leadership team, chairing the Information Governance Committee and the ePR enhancement Steering Group and participating in other governance activities
• Recruit, retain and develop high performing teams and coach the leaders to work collaboratively for the benefit of the business
• Ensure operational best practice is adopted by all partners and proactively drive to simplify the operational procedures to allow businesses to focus on service
• Identify and manage risks across our business (e.g. key suppliers, business continuity, information governance) and record them in the corporate risk register and disaster recovery plans monthly
• Manage relationships with key suppliers that support Newmedica
• Provide insight and analysis on the operations and efficiency of the OJVs and develop and deliver plans and initiatives to ensure we have the best operational processes
• Champion the use of AI/automation in all teams – be obsessive about driving efficiencies
• Chair of the incident management team

Skills

• Degree level or equivalent experience and evidence of ongoing development
• Healthcare experience – either NHS or private/independent sector experience
• Proven successful track record of operational leadership
• Proven experience of implementing successful change initiatives in complex multi-site organisations
• Proven experience of identifying and delivering performance enhancing initiatives
• Skilled at managing operational incidents – calmly assessing the risk, the issue, brainstorming solutions and communicating clearly
• Proven successful track record of coaching, managing and developing teams to obtain results
• Experience addressing different audiences across multiple mediums and platforms
• Experienced at managing multiple projects with multiple stakeholders
• A high level of interpersonal skills with the ability to build strategic working relationships with a diverse range of people
• Strong patient service focus

Benefits

• Annual car allowance of £9,000
• A company bonus of up to 25%, based on company performance and personal objectives
• Profit share scheme
• 25 days annual leave including 1 day birthday leave, plus bank holidays
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, private medical insurance, private dental care, health care scheme, death in service cover of 4 x salary, an opportunity to sign up to a tax-free cycle to work, and a retail/technology discount scheme.
• An environment where your learning and development is supported through a range of various learning tools and courses.

Company Overview

• Newmedica provides NHS-funded and private ophthalmology services. It was founded in 2007, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is https://www.newmedica.co.uk.

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