[Remote] Principal System Administrator (Neocase) - HR Shared Services (REMOTE)

Note: The job is a remote job and is open to candidates in USA. Charles River Laboratories is a contract research organization dedicated to improving the quality of people's lives through drug development. The Principal System Administrator for HR Shared Services will manage the Neocase HR system to ensure efficient service delivery and user experience while collaborating with various stakeholders to enhance system performance.

Responsibilities

• Manage day-to-day administration of the Neocase HR case management system, including user access, permissions, and security settings.
• Configure workflows, forms, templates, and case categories to support evolving HR processes and business needs.
• Maintain and update knowledge base content within Neocase to ensure accuracy and relevance.
• Serve as the primary point of contact for Neocase system issues, troubleshooting and resolving incidents promptly.
• Liaise with IT, HR, and Neocase support teams to escalate and resolve complex technical issues.
• Monitor system performance and proactively address potential disruptions or inefficiencies.
• Gather and analyze user feedback to identify opportunities for system enhancements and process optimization.
• Test, implement, and document new features, upgrades, and integrations in partnership with IT and HR stakeholders.
• Ensure system documentation, user guides, and training materials are up to date and accessible.
• Develop and maintain dashboards and reports to track case volumes, resolution times, and other key metrics.
• Provide regular reporting to HR leadership and stakeholders to support data-driven decision-making.
• Ensure the Neocase system complies with organizational policies, data privacy regulations, and security standards.
• Support audits and data integrity checks as required.

Skills

• In-depth understanding of Neocase and other case management tools.
• Familiarity with HR processes and case management best practices.
• Knowledge of system administration, workflow configuration, and user management.
• Awareness of data privacy, security, and compliance requirements relevant to HR systems.
• Strong technical aptitude with experience in system administration and troubleshooting.
• Proficiency in configuring workflows, forms, and reports within case management platforms.
• Analytical skills for interpreting data and generating actionable insights.
• Effective communication skills for collaborating with technical and non-technical stakeholders.
• Ability to manage multiple priorities and respond quickly to system issues.
• Ability to drive continuous improvement and optimize system performance.
• High attention to detail and commitment to data integrity.
• Strong problem-solving and critical thinking abilities.
• Collaborative mindset for working across HR, IT, and business teams.
• Bachelor’s degree in Information Systems, Human Resources, Business Administration, or related field preferred.
• 5+ years of experience in HR systems administration and with HR case management software, experience with Neocase software strongly preferred
• Familiarity with reporting tools and data analytics.
• Experience with system upgrades, testing, and user support.
• Ability to stay organized and track ongoing issues, both individually as well as within team project management
• Excellent written and verbal communication skills
• Ability to maintain confidentiality and discretion working with highly sensitive information

Benefits

• Bonus/incentives based on performance
• 401K
• Paid time off
• Stock purchase program
• Health and wellness coverage
• Employee and family wellbeing support programs
• Work life balance flexibility

Company Overview

• At Charles River, we are guided by our strong purpose—to create healthier lives—which centers around the patients who rely on the therapeutics we help to develop, the animals in our care, to our planet, and to the passionate and skilled people who are at the heart of our organization and make it all possible. It was founded in 1947, and is headquartered in Wilmington, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http://www.criver.com.

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