AV Technician, Investments Technology

Description Job Description: This role is for an Audio-Visual Technician that will provide high-quality audio-visual support for conference rooms and executive meetings, and hybrid/virtual engagements across Boston and New York City office locations. This role requires strong technical knowledge, excellent communication skills, and the ability to deliver seamless AV experiences for high-visibility events. The technician will serve as a primary resource for equipment setup, meeting management, live event operation, troubleshooting, and preventative maintenance within conference rooms and executive spaces. The ideal candidate is proactive, customer-focused, and able to operate independently while coordinating with cross-functional teams, senior leaders, and technical partners. Regular travel between Boston and NYC is required.

Key Responsibilities

Event Support & Meeting Management

• Provide full-service AV support for executive meetings, all-hands sessions, town halls, board meetings, and special events.
• Manage the end-to-end AV lifecycle for events, including pre-production planning, setup, live operation, and post-event breakdown.
• Coordinate and run hybrid meetings, ensuring seamless integration between in-room participants and remote attendees.
• Act as the primary point of contact for event stakeholders, including executives, presenters, and meeting organizers.
• Conduct pre-event tech checks (audio, video, microphones, playback, lighting, connectivity).
• Provide real-time troubleshooting during live sessions to minimize disruptions.
• Support webcast and streaming technology as needed.

Equipment Setup, Operation & Troubleshooting

• Operate and support AV systems including video conferencing platforms (Teams/Zoom), digital displays, sound systems, switchers, control panels, cameras, and microphones.
• Monitor equipment functionality during events and intervene immediately when performance issues arise.
• Maintain knowledge of room control systems (Q-Sys, etc.) and collaborate with engineering teams for system-level support.

Preventative Maintenance & System Health

• Perform scheduled preventative maintenance on conference room and event-space AV systems.
• Inspect equipment for wear, calibration, firmware updates, and proper operation.
• Document system issues and track resolutions through ticketing or asset management systems.
• Work with vendors and facilities/IT teams to coordinate repairs and upgrades.
• Keep accurate inventories of AV equipment, cables, accessories, and spares.

Customer Service & Communication

• Deliver professional, courteous, and high-touch support to executive leadership and meeting organizers.
• Translate technical concepts into clear guidance for non-technical users.
• Provide training or quick-start instruction for staff on room systems and meeting technology.

Travel & Logistics

• Travel regularly between Boston and NYC to support executive-level meetings and corporate events.
• Adapt quickly to different room setups, facility environments, and stakeholder needs across locations.

Qualifications

• 5+ years of experience in AV/IT support, event production, or a similar technical role.
• Strong knowledge of video conferencing platforms (Teams, Zoom), hardware codecs, digital audio/video systems, and AV signal flow.
• Experience with professional AV hardware (mixers, DSPs, microphones, switchers, cameras).
• Ability to work under pressure during live events with professionalism and composure.
• Strong interpersonal skills and customer-service orientation.
• Ability to support executive-level meetings with confidentiality and polish.
• Willingness and ability to travel frequently between Boston and NYC
• Networking experience a plus
• CTS certification preferred

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veterans status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

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