[Remote] ServiceNow Agentic AI Business Process Consultant (IT/OT SecOps-Now Assist, VR, SIR, TI, SPC) - Texas

Note: The job is a remote job and is open to candidates in USA. Templar Shield is a boutique consulting firm and ServiceNow Elite Partner specializing in Cybersecurity and Operational Technology. They are seeking a Business Process Consultant who will work with SOC analysts and security teams to redesign their operations using agentic AI on the ServiceNow platform.

Responsibilities

• Lead workshops with SOC, NOC, OT, and cybersecurity teams to map current-state processes for:
• Incident triage, enrichment, and containment
• Vulnerability discovery, prioritization, and remediation
• Third-party threat-intelligence ingestion and correlation
• Configuration and posture management
• OT asset inventory, risk scoring, and incident workflows
• Design optimized, AI-enhanced future-state workflows using Now Assist and agentic automation
• Identify AI opportunities across SecOps and OT operations including:
• AI-assisted incident summarization and recommended actions
• Automated enrichment of alerts from TI, EDR, SIEM, OT monitoring tools
• AI-generated vulnerability reports, exploit-context, and remediation guidance
• Multi-agent triage patterns for false-positive reduction
• Continuous posture evaluation using AI-driven correlation
• Define prompts, guardrails, retrieval workflows, and evaluation logic for Now Assist
• Translate security processes into functional designs for:
• SIR (Security Incident Response)
• VR (Vulnerability Response)
• Threat Intelligence
• Security Posture Control
• OT Security Incident Response & Risk Workflows
• Draft user stories, acceptance criteria, process playbooks, and functional specifications
• Provide advisory on cyber frameworks including MITRE ATT&CK, NIST 800-53/82, CIS Controls, NERC CIP, TSA pipeline/aviation frameworks, ISO 27001/62443, and DOE/ICS best practices
• Ensure AI implementations include transparency, accuracy checks, incident-logging, and model-governance alignment
• Conduct UAT, demos, and training sessions for client teams adopting AI-driven SecOps

Skills

• 3–7 years in security operations, vulnerability management, incident response, OT security, or cyber risk roles
• Experience with ServiceNow SecOps (SIR/VR/TI/SPC) as a practitioner, owner, or implementer
• Ability to design process flows, RACI models, KPIs, and operating procedures for SOC/OT teams
• Familiarity with SIEM, SOAR, EDR/XDR, vulnerability scanners, OT security tools, asset discovery platforms, and TI feeds
• Understanding of GenAI and LLM-driven automation use cases for cybersecurity
• Strong documentation & facilitation skills—workshops, requirements, user stories, test cases
• Ability to translate technical security concepts into clear business requirements
• Experience with Now Assist, Agentic AI, AI Control Tower, vector search, or LLM evaluation workflows
• Experience in OT/ICS environments (SCADA, DCS, PLCs, HMIs, historian logs)
• Certifications such as: CISSP, GSEC, GCIA, GCIH, GRID, GCIP, ServiceNow CIS–SecOps, CSA
• Understanding of Zero Trust principles and modern detection/response architectures
• Prior consulting experience

Benefits

• Competitive compensation + annual performance-based bonus
• 100% remote-first culture
• Employer-sponsored health, dental, LTD, and life insurance coverage
• 401(k) with company match
• Paid training and certification sponsorship
• Work on frontier projects at the cutting edge of AI + SecOps
• A collaborative culture where your process designs shape real industry solutions

Company Overview

• templar shield is a premier information security, risk, and compliance technology professional services firm serving North America. It was founded in 2013, and is headquartered in San Diego, California, USA, with a workforce of 51-200 employees. Its website is https://templarshield.com.

Company H1B Sponsorship

• Templar Shield has a track record of offering H1B sponsorships, with 1 in 2025, 3 in 2024, 3 in 2023, 1 in 2022, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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