Strategy & Operations Manager, AI

Funnel Leasing Inc., is hiring for a Strategy & Operations Manager, AI . The Strategy & Operations Manager, AI will be responsible for driving operational excellence and strategic initiatives across Funnel's Artificial Intelligence capabilities, with a primary focus on rapidly scaling the machine learning powered virtual leasing agent product. This role serves as a critical bridge between Product/Engineering, Data Science, Implementation, and Customer Success, ensuring a successful product roadmap and optimal operational performance for Funnel's AI solutions. You will act as an internal consultant and examine business processes and client relationships and will own end-to-end operational processes, identifying opportunities for process improvement, establishing systematic monitoring frameworks, and guiding the AI product roadmap as Funnel continues to embed AI deeper throughout its product offering. Your work will directly impact product scalability, operational efficiency, and customer satisfaction. The Salary range for this role is $125,000 to $145,000/year. Why Funnel? We are a 'work from anywhere' in the U.S. SaaS company that centers our services on the renter experience. We develop amazing software that has revolutionized the #proptech industry. And did we mention we have an amazing team that is on #FunnelFire!? Oh, did we forget to tell you we have unlimited PTO, benefits that begin on your first day of employment, P.I.N.K. core values that ROCK, and our team puts the FUN in Funnel! Who is Funnel Leasing? Have you ever rented an apartment and wished the process could be better? At Funnel we do too. We know we need to make the process of renting an apartment as easy as purchasing socks on Amazon. We’ve created cloud-based marketing and leasing software that delivers the ultimate rental experience for everyone involved in the process. We’re in the process of transforming the real estate industry through cutting-edge technology built, sold, and supported by the most passionate people you’ll meet. The Strategy & Operations Manager, AI essential roles and responsibilities include, but are not limited to the following: Roles and responsibilities

• Work directly with Product and Engineers to ensure the growth and scalability of Funnel’s AI solutions.
• Guide the AI product roadmap by providing internal consultancy on business processes and client relationships
• Work closely with clients to understand their needs and inform strategic product decisions.
• Serve as the primary liaison between technical teams and external stakeholders on AI product and operational matters
• Own end-to-end monitoring, triaging, and resolution of AI operational issues to ensure seamless service delivery.
• Establish systematic monitoring frameworks and develop cross-functional procedures that standardize operational approaches across the organization.
• Partner with Customer Success and Implementation to ensure positive customer experiences from launch through ongoing usage.
• Track operational metrics, analyze performance trends, and provide actionable insights to leadership.
• Performs other duties as assigned and modified at manager's discretion
• Travel: Apply tot his job

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