Temporary Outbound Customer Care Specialist – Join the Movement for a Healthier Future

Are you passionate about making a difference in people's lives? Do you have exceptional communication skills and a strong customer satisfaction focus? If so, we invite you to join our team at blithequark as a Temporary Outbound Customer Care Specialist. As a key member of our National Engagement Center in Dallas, TX, you will play a vital role in supporting our volunteers and donors, helping us accelerate progress in cardiovascular health and create a healthier future for all. About blithequark Since our founding in 1924, blithequark has been at the forefront of cardiovascular health, cutting deaths from cardiovascular disease in half. However, there is still much work to be done. Our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin, and physical or cognitive abilities. We believe that everyone deserves access to quality healthcare, and we are committed to driving breakthroughs and implementing proven solutions in science, policy, and care. The Role As a Temporary Outbound Customer Care Specialist, you will be responsible for making routine outbound calls to thank and support volunteers for their recruitment and fundraising activities. You will establish ongoing support relationships, educate volunteers on aspects of fundraising, and respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. You will also follow up on previous calls and use multiple software programs for tracking contact information and interactions. Responsibilities * Make routine outbound calls to thank donors, welcome volunteers, assist with events such as Heart Walk, youth activities, or advocacy issues * Establish an ongoing support relationship and educate volunteers on aspects of fundraising * Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff * Follow up on previous calls * Use multiple software programs for tracking contact information and interactions Qualifications * High school diploma or equivalent * 0-2 years minimum relevant work experience, with at least six months of customer interaction experience, including managing accounts/clients and demonstrating a strong customer satisfaction focus and passion to help others * Ability to multitask by simultaneously navigating several software programs and the Internet * Exceptional communication skills, both verbal and written, including typing accuracy * Critical thinking and problem-solving skills * Ability to work Monday-Friday, 8:30am-5:00pm CT Compensation & Benefits * Salary: $16.50/Hour * Full home office setup provided, including laptop, monitor, keyboard, mouse, and headset * Opportunity to work remotely * Paid Time Off (PTO) at a minimum of 16 days per year, increasing based on seniority level * 12 paid holidays off each year * Tuition Assistance program to support career development * Employee Assistance Program, Employee Wellness Program, and Telemedicine * Medical, dental, vision, disability, and life insurance * Robust retirement program with employer match and automatic contribution * Performance and Recognition program with merit increases and incentive programs * Professional Development opportunities through HeartU, our award-winning corporate university Why Join blithequark? * Be part of a mission-driven organization that is making a difference in people's lives * Work with a talented and passionate team that is committed to excellence * Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being * Have opportunities for professional growth and development through our tuition assistance program and employee resource groups * Be part of a culture that values work-life harmonization and supports your personal and professional goals How to Apply If you are passionate about making a difference in people's lives and have the skills and qualifications we are looking for, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Equal Opportunity Employer blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Contact Us If you have any questions or would like more information about this opportunity, please do not hesitate to contact us. We look forward to hearing from you! ```html

About blithequark

Since our founding in 1924, blithequark has been at the forefront of cardiovascular health, cutting deaths from cardiovascular disease in half. However, there is still much work to be done. Our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin, and physical or cognitive abilities.

The Role

As a Temporary Outbound Customer Care Specialist, you will be responsible for making routine outbound calls to thank and support volunteers for their recruitment and fundraising activities. You will establish ongoing support relationships, educate volunteers on aspects of fundraising, and respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Responsibilities

• Make routine outbound calls to thank donors, welcome volunteers, assist with events such as Heart Walk, youth activities, or advocacy issues
• Establish an ongoing support relationship and educate volunteers on aspects of fundraising
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
• Follow up on previous calls
• Use multiple software programs for tracking contact information and interactions

Qualifications

• High school diploma or equivalent
• 0-2 years minimum relevant work experience, with at least six months of customer interaction experience, including managing accounts/clients and demonstrating a strong customer satisfaction focus and passion to help others
• Ability to multitask by simultaneously navigating several software programs and the Internet
• Exceptional communication skills, both verbal and written, including typing accuracy
• Critical thinking and problem-solving skills
• Ability to work Monday-Friday, 8:30am-5:00pm CT

Compensation & Benefits

• Salary: $16.50/Hour
• Full home office setup provided, including laptop, monitor, keyboard, mouse, and headset
• Opportunity to work remotely
• Paid Time Off (PTO) at a minimum of 16 days per year, increasing based on seniority level
• 12 paid holidays off each year
• Tuition Assistance program to support career development
• Employee Assistance Program, Employee Wellness Program, and Telemedicine
• Medical, dental, vision, disability, and life insurance
• Robust retirement program with employer match and automatic contribution
• Performance and Recognition program with merit increases and incentive programs
• Professional Development opportunities through HeartU, our award-winning corporate university

Why Join blithequark?

Be part of a mission-driven organization that is making a difference in people's lives

Work with a talented and passionate team that is committed to excellence

Enjoy a comprehensive benefits package that supports your physical, emotional, and financial well-being

Have opportunities for professional growth and development through our tuition assistance program and employee resource groups

Be part of a culture that values work-life harmonization and supports your personal and professional goals

``` Apply for this job