Experienced Customer Onboarding Manager – Global Travel Solutions

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark, a forward-thinking company that's revolutionizing the travel industry. As a Customer Onboarding Manager, you'll play a pivotal role in shaping the future of corporate travel solutions, working closely with customers, internal stakeholders, and third-party vendors to ensure seamless project implementation and outstanding results.

About blithequark

At blithequark, we're driven by a shared vision of making travel a force for good. Our team of innovators, thinkers, and doers is dedicated to creating solutions that empower businesses to succeed while making a positive impact on the world. With a culture that values inclusivity, collaboration, and creativity, we're the perfect fit for professionals who crave a dynamic work environment that fosters growth and inspiration.

Your Role

As a Customer Onboarding Manager, you'll be responsible for owning the customer onboarding/migration experience, working closely with customers, internal stakeholders, and third-party vendors to ensure successful project implementation. Your key responsibilities will include:

• Owning the customer onboarding/migration experience with the customer, internal stakeholders, team, and third-party vendors where applicable, including other internal and external projects as needed
• Focusing on the customer and the implementation of regional/global projects, utilizing blithequark project documents and following the SID implementation process
• Ensuring project handover and readiness assessments with Solutions Design teams are completed, ensuring any risks, actions, and follow-up items are documented
• Designing the work breakdown structure and resources required for the project, ensuring roles and responsibilities internally and externally are clearly defined
• Ensuring all client requirements have been adequately understood and documented for onward teams (e.g., units, deployment, traveler care) to action
• Developing and managing detailed project plans and ensuring the scope and approach are understood and aligned/signed off by all stakeholders
• Creating a positive, happy, and fun environment internally and externally to help drive partnership and project success
• Empowered to manage the project performance, while ensuring project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies are clearly communicated
• Responsible for ensuring that E2E testing is completed, documented, and corrected successfully, on time and to a high quality as defined by the global testing plan
• Responsible to determine project call structure and manage Stakeholder calls
• Attends and contributes to team calls, sharing experiences, ideas for process improvements, and supporting others as needed within the team

What We're Looking For

We're seeking a seasoned professional with:

• Travel industry experience (candidates with experience in corporate travel will be considered at this time)
• A passion for working directly with customers and strong relationship building
• Understanding of blithequark and corporate travel
• Ability to work in a fast-paced matrix environment, including managing across multiple geographies, functions, and time zones
• A positive, "can-do" attitude
• Ability to motivate a project team and manage under pressure
• Business English mandatory – multi-lingual capability advantageous
• Excellent relationship building, influencing, negotiating, communication, and presentation skills
• Ability to clearly articulate an accountability, then hold people accountable
• Commercial awareness and strong relationship building skills
• Excellent organizational skills of multitasking, advance planning, and time management
• Ability to inspire change in the face of possible resistance
• Effective time management, multi-tasking prioritization skills
• Strong active listening and facilitating skills
• High degree of problem-solving and decision-making and ability to adapt to changing priorities
• Flexibility and the ability to adapt to change
• Ability to understand and lead projects
• Happy to be challenged and to challenge people and processes
• Experience collaborating across multiple functional groups and with operational SMEs

What We Offer

As a valued member of our team, you'll enjoy:

• A competitive national annual base salary range of $70,000 to $140,000
• Eligibility for our Annual Incentive Award plan or metric-driven Sales Incentive Plans (certain sales roles only)
• Awards under the company Equity Incentive Plan, designed to align participants' interests with those of shareholders
• Comprehensive US benefits programs, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more
• Travel perks, including deals on flights, hotels, cruises, and car rentals
• Global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first
• A commitment to Diversity, Equity, and Inclusion, with global Inclusion Groups and wellbeing resources to support mental and emotional health
• A dynamic work environment that fosters growth, inspiration, and collaboration

How to Apply

If you're a motivated and experienced professional who's passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Job! Apply for this job