Experienced Full Stack Benefit Customer Service Representative – Seasonal Colleague – Non Bilingual (Mt. Laurel)

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for communicating complex information in a clear and concise manner? If so, we want to hear from you! As a Seasonal Benefit Customer Service Representative at blithequark, you will play a vital role in helping our clients' plan participants navigate the enrollment process and make updates to their health care and/or pension plans. In this rewarding role, you will have the freedom to take the time necessary to provide the highest level of service on each contact. You will spend your day on the phone, with opportunities to assist with chat and message center as you gain additional experience. We provide superior customer service in a work-from-home environment (following the initial training and onboarding period). In addition to a remote work opportunity (eligibility requirements to work from home must be met), you are eligible for the blithequark 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law.

About the Role

As a Seasonal Benefit Customer Service Representative, you will be responsible for:

• Quickly building rapport and responding to plan participants in a compassionate manner by identifying and exceeding expectations
• Customizing customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Safeguarding confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Skillfully translating health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can understand and act upon
• Reading and understanding client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member
• Demonstrating knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintaining and documenting complete and accurate call and case notes in a professional manner
• Communicating and collaborating with colleagues, supervisors, and other staff in a respectful manner
• Regularly participating in team meetings and training
• Spending the majority of your time assisting customers
• Performing other duties as assigned

What We're Looking For

We're seeking a highly motivated and customer-focused individual who possesses excellent communication skills, both verbal and written. You should be able to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills. You should also be able to work in a structured environment, adhere to posted work schedules, and breaks/lunches, following protocols and adhering to standards of excellence.

Requirements

* Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way

• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service-related field
• High School degree required

Nice to Have

* Associate or Bachelor's degree

• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write, and speak Spanish

About blithequark

At blithequark, we provide data-driven, insight-led solutions in the areas of people, risk, and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce, and maximize performance.

Our Culture

We're a company that values growth, innovation, and collaboration. We believe in empowering our employees to make a meaningful impact and providing them with the tools and resources they need to succeed. Our work environment is dynamic, fast-paced, and always challenging, but we're committed to making it a great place to work.

Benefits

* Competitive hourly rate starting at $17.00/hr during our paid training program (approximately 1 month)

• Pay rate increases to $18.50/hr after successful completion of onboarding training
• Eligibility for the blithequark 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law
• Opportunities for career growth and advancement
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Disability Accommodations

blithequark is committed to providing reasonable accommodations to applicants with disabilities. If you require a reasonable accommodation during the application or interview process, please notify us in advance.

California Applicants

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other colleagues, supervisors, and staff; adhere to standards of excellence; communicate effectively and respectfully with colleagues, supervisors, clients, and participants to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the ability to adhere to company policies, exercise sound judgment, effectively manage stress and work respectfully with others, exhibit trustworthiness and professionalism, and safeguard confidential information of participants (e.g., medical, health, financial, personal, etc.), blithequark business operations, and the Company's reputation. Apply for this job