Experienced Full Stack Customer Service Representative – Global Dealership Support

At blithequark, we're on a mission to revolutionize the way people interact with businesses, and we're looking for a highly skilled and motivated individual to join our team as a Full Stack Customer Service Representative. As a key member of our global dealership support team, you'll be responsible for delivering exceptional customer experiences, building lasting relationships between customers and dealerships, and driving revenue growth through consultative sales and marketing techniques.

About blithequark

blithequark is a leading provider of innovative solutions for the automotive industry, with a strong presence in the global market. Our team of experts is dedicated to helping dealerships succeed by providing cutting-edge technology, exceptional customer service, and a deep understanding of the industry. With a commitment to excellence and a passion for innovation, we're redefining the future of dealership operations.

Job Summary

As a Full Stack Customer Service Representative, you'll be the face of blithequark, representing our brand and values to customers, dealerships, and internal stakeholders. You'll be responsible for providing consultative assistance to customers via webchat, email, and other digital communication mediums, converting in-market vehicle sales and services customers to dealership leads, and serving as an expert in the product line, promotions, and dealership operations. If you're a self-starter with a passion for customer service, sales, and marketing, we want to hear from you!

Key Responsibilities/Accountabilities

* Represent dealerships across the national and global market via webchat, email, and various digital communication mediums

• Convert in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals
• Serve as an expert in the product line, promotions, and dealership operations
• Utilize web chat software to provide consultative assistance to customers with their vehicle purchase process
• Continuously aim to improve customer satisfaction, productivity, and efficiency by making recommendations that benefit the customer and make their buying experience better
• Be a goodwill ambassador for the company by courteous treatment of all customers
• Provide exceptional service to all internal and external customers
• Promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
• Effectively build rapport with customers, dealers, and all team members
• Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required
• Effectively and accurately document customer interaction
• Efficiently manage concurrent activities

Requirements

* 1-2 years of experience in Customer Service related profession

• Journalism/Creative Writing experience preferred
• Computer navigation and typing proficiency
• Strong reading comprehension and written communication and skills
• A positive self-starter that possesses a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills, and a strong attention to detail
• Bachelor's degree required

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. Our team is passionate about innovation, customer service, and teamwork, and we're committed to creating a positive and inclusive work environment. We offer a range of benefits, including:

• Life Insurance
• Professional Development
• Medical, Dental, and Vision
• 401K
• Employee Referral Program

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• On-the-job training and mentorship
• Online courses and certification programs
• Leadership development programs
• Career advancement opportunities

Compensation and Perks

We offer a competitive salary and benefits package, including:

• A base salary of $40,000 - $60,000 per year
• Overtime pay for hours worked beyond 40 hours per week
• Bonuses for meeting or exceeding performance targets
• A range of benefits, including medical, dental, and vision insurance, 401K, and employee referral program

How to Apply

If you're a motivated and customer-focused individual with a passion for sales, marketing, and customer service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment and are proud to be an employer of choice for people from all backgrounds.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Email: [insert email] Phone: [insert phone number] Website: [insert website]

Apply Now

Ready to take the next step in your career? Apply now to become a Full Stack Customer Service Representative at blithequark! Apply for this job