Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support

Are you a highly motivated and dedicated individual with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as a Remote Customer Service Representative, where you'll play a vital role in helping individuals navigate the complexities of health insurance enrollment. At blithequark, we're committed to making finding and enrolling in health insurance simple, and we're looking for talented individuals like you to join our elite teams. As a Remote Customer Service Representative, you'll be part of a collaborative and supportive team environment, working from the comfort of your own home. Our vision is to empower millions of consumers across the country to make better health plan decisions, and we're seeking reliable, dedicated, and self-driven individuals to help us achieve this goal.

About blithequark

blithequark is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our innovative technology and decision support tools empower individuals to make informed decisions about their health insurance options. With the largest state-based marketplace footprint, we're committed to delivering an exceptional customer experience and making a positive impact on the lives of our customers.

Key Responsibilities

As a Remote Customer Service Representative, you'll be responsible for delivering an amazing customer experience, managing customer accounts, and providing technical support. Your key responsibilities will include:

• Inbound and outbound calls to resolve customer inquiries and concerns
• Delivering the highest level of customer service experience consistently
• Managing customer accounts and providing technical support
• Application data entry and online chat inquiries as assigned
• Interpreting and following defined procedures and policies
• Creative problem-solving skills to resolve complex customer issues
• Flexibility and adaptability to changing projects and updates
• Time and task management, including multitasking and task prioritization
• Extensive self-study, training, and testing to ensure eligibility for certifications

Qualifications

To succeed in this role, you'll need:

• Moderate to advanced computer skills
• A high level of comfort learning new technology
• A high level of professionalism and excellent verbal and written communication skills
• Comfortable working from home in a dedicated, private, and secure workspace
• Self-motivation and a success-driven mindset
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Preferred Qualifications

While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance or the Affordable Care Act, is a plus. Familiarity with CRM systems and practices is also desirable.

What We Offer

As a Remote Customer Service Representative at blithequark, you'll enjoy:

• Paid training and certification programs to ensure your success
• Full-time, seasonal role with performance and attendance-based incentives
• The convenience of working from home in a collaborative and supportive team environment
• 401K match and Individual Coverage HRA (ICHRA) benefits
• Paid time off (PTO) to recharge and refocus
• Opportunities for career growth and professional development

Compensation and Benefits

We offer a competitive hourly rate of $15.00 - $16.50, with performance incentives and opportunities for advancement. Our comprehensive benefits package includes:

• Paid training and certification programs
• 401K match and Individual Coverage HRA (ICHRA) benefits
• Paid time off (PTO)
• Performance and attendance-based incentives

How to Apply

If you're a motivated and dedicated individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to our mission to make finding and enrolling in health insurance simple. Apply for this job