Experienced Full Stack Customer Service Representative – Insurance & Claims Support

Are you a customer-centric professional with a passion for delivering exceptional service in a fast-paced environment? Do you thrive in a dynamic setting where no two days are alike? Blithequark is seeking a highly skilled and motivated Customer Service Representative to join our team in Davie, FL. As a key member of our customer support team, you will play a vital role in providing top-notch service to our customers, resolving complex issues, and driving business growth.

About Blithequark

Blithequark is a leading insurance provider dedicated to delivering peace of mind to our customers. We are a passionate, award-winning, and equal opportunity employer committed to fostering a diverse and inclusive work environment. Our mission is to be the leader in delivering innovative solutions that meet the evolving needs of our customers and business partners. We believe in the strength of a diverse workforce and are dedicated to supporting the well-being of our people through our extensive suite of benefits and employee volunteer programs.

Job Summary

As a Customer Service Representative with Blithequark, you will be responsible for providing exceptional service to our customers, resolving complex issues, and driving business growth. You will work closely with our internal teams to provide timely and effective solutions to customer inquiries, ensuring that our customers receive the best possible experience. Your expertise in insurance and claims support will enable you to navigate complex issues and provide accurate information to our customers.

Key Responsibilities

* Provide exceptional customer service to internal and external customers, resolving complex issues and driving business growth

• Analyze, clarify, and resolve intermediate policy and account-related questions from customers
• Review problems and communicate with appropriate personnel to obtain information when necessary
• Respond to customer inquiries through various mediums, including phone, email, and chat
• Attain performance level standards as outlined in performance objectives
• Continuously build personal skill set by participating in in-house or outside insurance/industry-related courses/seminars as deemed necessary to expand product/system knowledge
• Stay current with relevant products and services
• Understand and strive to support organization's overall strategy
• Model Blithequark's core values:

+ Value the diversity and potential of every individual + Exceed our customers' expectations + Stand up for what is right

Essential Qualifications

* High school diploma or equivalent; four-year college degree preferred

• Minimum 1-3 years of experience providing consultative service support in a complex environment
• Intermediate computer skills, including Microsoft Office (Word, Excel, and Outlook), and the ability to learn and navigate multiple technology platforms while interacting with customers
• Excellent customer focus with an understanding of how to adapt to each customer while focusing on the outcome to solve their problems efficiently with low customer effort
• Ability to multi-task, working proficiently while conversing on the phone, searching information, reading, typing, and quickly picking up new technology
• Emotional resiliency to manage feelings and find positive aspects in most situations

Preferred Qualifications

* Four-year college degree in a related field

• Previous experience in the insurance industry
• Advanced conflict resolution skills
• Consistently meeting or exceeding performance measurement goals

Skills and Competencies

* Business Results: Meets individual performance, metrics, and goals

• Innovation: Identifies and suggests innovative process changes to support business practices
• Communication: Above-average written and verbal communication skills
• Job Knowledge: Intermediate billing, underwriting guidelines, and policy processing
• Team Work: Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others

Work Environment and Culture

Blithequark is committed to providing a dynamic and inclusive work environment that fosters collaboration, creativity, and innovation. Our remote work setup allows you to work from the comfort of your own home, while our virtual team meetings and collaboration tools ensure that you stay connected with your colleagues. We believe in the importance of work-life balance and offer flexible scheduling to accommodate your needs.

Compensation and Benefits

* Competitive salary commensurate with experience, qualifications, and location

• Bonus opportunity (based on Company and Individual Performance)
• 401(k)
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

How to Apply

If you are a motivated and customer-centric professional looking for a challenging and rewarding career opportunity, please submit your application through our website. We look forward to hearing from you! Apply to this job

Note:

Blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a culture of inclusion and respect, and we strive to create a work environment that is free from discrimination and harassment. Apply for this job