Experienced Bilingual Medicare Customer Service Specialist (Mandarin or Cantonese) – Remote Opportunity at blithequark

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you possess excellent communication skills and a strong desire to work in a dynamic, patient-centered environment? If so, we invite you to join blithequark's Medicare Member Engagement team as a Bilingual Medicare Customer Service Specialist.

About blithequark

blithequark is a leading healthcare organization dedicated to providing high-quality, patient-centered care to millions of individuals across the country. Our team of dedicated professionals is committed to making a difference in the lives of our members, and we're looking for talented individuals like you to join our mission.

Job Summary

As a Bilingual Medicare Customer Service Specialist, you will play a critical role in ensuring the success of our Medicare Member Engagement program. You will be responsible for conducting outbound welcome calls to new Medicare members, providing personalized assistance with their new plans, and serving as an advocate to ensure they are well-informed about plan benefits and resources. Your exceptional communication skills, both written and verbal, will enable you to build strong relationships with our members, address their concerns, and provide them with a positive plan experience.

Key Responsibilities

* Conduct direct outreach to new Medicare members to provide personal assistance with their new MAPD, DSNP, and MMP plans

• Serve as an advocate to ensure members are well-informed about plan benefits, provider options, and how to use their new plan benefits
• Log all contacts in a database to ensure accurate tracking and follow-up
• Participate in Member engagement work groups as needed to ensure Medicare member needs are being anticipated and addressed
• Participate in regular member benefits training with health plan, including the member advocate/engagement role
• Develop relationships with members to be the go-to person with any future issues or questions

Essential Qualifications

* High School diploma required; Associate's or Bachelor's Degree in Social Work, Human Services, or related field preferred

• 2 years of experience in customer service, consumer advocacy, and/or healthcare systems
• Excellent written and verbal communication skills to collaborate internally and externally with members, providers, team members, and manager
• Basic understanding of managed healthcare systems and Medicare
• Bilingual in Mandarin or Cantonese required

Preferred Qualifications

* Experience with Medicare and Medicare managed plans such as MAPD, DSNP, and MMP

• Experience using Genesys and/or Sales Force software
• Previous experience in Medicare, Medicaid, and/or Managed Care

Skills and Competencies

* Strong communication and interpersonal skills to build relationships with members and internal stakeholders

• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
• Basic understanding of healthcare systems and Medicare regulations
• Strong problem-solving and analytical skills to resolve member concerns and issues
• Ability to work independently and as part of a team to achieve goals and objectives

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Bilingual Medicare Customer Service Specialist, you will have opportunities to:

• Develop your skills and knowledge in customer service, healthcare, and Medicare regulations
• Participate in regular training and development programs to enhance your performance and career advancement
• Collaborate with a talented team of professionals to achieve our mission and goals
• Contribute to the success of our Medicare Member Engagement program and make a positive impact on the lives of our members

Work Environment and Company Culture

blithequark is a remote-friendly organization that values flexibility and work-life balance. As a Bilingual Medicare Customer Service Specialist, you will work from the comfort of your own home, with the flexibility to manage your schedule and prioritize your tasks. Our company culture is built on the values of:

• Patient-centered care
• Collaboration and teamwork
• Innovation and continuous improvement
• Respect and empathy for our members and internal stakeholders

Compensation, Perks, and Benefits

blithequark offers a competitive benefits and compensation package, including:

• Hourly pay rate: $21.16 - $34.88
• Opportunities for career advancement and professional growth
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements and remote work options

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer (EOE) and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Apply Now

Don't miss this opportunity to join our team and make a difference in the lives of our members. Apply now to become a Bilingual Medicare Customer Service Specialist at blithequark! Apply for this job