Experienced Healthcare Customer Service Representative – English & Bilingual – Remote Opportunity in Tennessee

Are you a motivated and compassionate individual with a passion for delivering exceptional customer experiences? Do you possess excellent communication skills in English and/or Spanish, and a strong desire to grow your career in a dynamic and supportive environment? If so, we invite you to join our team at blithequark as a Healthcare Customer Service Representative.

About blithequark

blithequark is a global digital business services company that empowers the world's best brands to streamline their business in meaningful and sustainable ways. With a global scale and local presence, we strive to be a force of good in supporting our communities, clients, and the environment. Our mission is to provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.

Benefits of Working with blithequark

At blithequark, we offer a comprehensive benefits package that includes:

• Paid Training to help you develop your skills and expertise
• Competitive Wages to recognize your hard work and dedication
• Full Benefits, including Medical, Dental, Vision, 401(k), and more, to ensure your well-being and financial security
• Paid Time Off to recharge and spend time with loved ones
• Employee wellness and engagement programs to promote a healthy work-life balance

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a key contributor to our team, you will have the opportunity to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit!

Responsibilities

As a Healthcare Customer Service Representative, your responsibilities will include:

• Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that they do. To be considered for this role, you must:

• Be able to work remotely in a virtual team environment
• Have 6 months of customer service experience (preferred)
• Be at least 18 years of age
• Be able to type 25 wpm
• Have a High School Graduate or GED
• Be comfortable with desktop computer systems
• Possess proven oral and written communication skills
• Demonstrate logical problem-solving skills
• Be able to navigate Windows operating systems
• Possess organization and work prioritization skills

Language Requirements

For English-Speaking Representatives:

• Fluency in English: Excellent verbal and written communication skills in English are required.

For Bilingual Representatives (English & Spanish):

• Fluency in English and Spanish: Excellent verbal and written communication skills in both English and Spanish are required to support our diverse customer base.

Work from Home Requirements

To work from home, you must have:

• An internet connection with a minimum subscribed download rate of 25.0 MBPS
• An internet connection with a minimum subscribed upload rate of 10.0 MBPS
• An ISP with no packet loss and Ping under 30MS
• Proof of internet speed
• A clean and quiet workspace

Be Part of Our blithequark Family

At blithequark, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

We are an equal opportunity employer and welcome applications from diverse candidates.

How to Apply

To apply for this role, please create a profile, apply to the position, and take the assessments using the link below: https://careersus-teleperformance.icims.com/jobs/67946/healthcare-customer-service-representative---remote/job?mode=view

Job Type:

Full-time

Pay:

$14.75 per hour

Benefits:

* 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

8-hour shift

Work Location:

Remote We look forward to welcoming you to our team at blithequark! Apply for this job