Experienced Customer Service Representative – HVAC Dispatching and Customer Support

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we invite you to join the dynamic team at blithequark, a leading provider of innovative HVAC solutions, as an Experienced Customer Service Representative.

About blithequark

At blithequark, we're not just a company – we're a family. Founded in 2005 by Albert Balonze, our family-owned business has been built on a foundation of excellence, trust, and commitment to outstanding service. We take pride in delivering honest, high-quality work, and have earned the loyalty of repeat customers through integrity and reliability. Our highly trained staff bring a confident, can-do attitude to every job, ensuring 100% satisfaction with each service we provide.

Job Overview

As an Experienced Customer Service Representative at blithequark, you'll be the face of our company, providing exceptional customer support and dispatching services to our valued clients. You'll work closely with our experienced team to resolve customer inquiries, manage service requests, and ensure seamless communication throughout the entire process. If you're a detail-oriented, organized, and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Respond to customer inquiries via phone, email, and chat, providing timely and accurate solutions to their needs

• Manage service requests, dispatching technicians to ensure prompt and efficient resolution of customer issues
• Maintain accurate records of customer interactions, service requests, and resolutions
• Collaborate with the sales team to upsell and cross-sell services to customers
• Provide exceptional customer service, ensuring 100% satisfaction with each interaction
• Work effectively in a fast-paced, high-volume environment, prioritizing multiple tasks and managing time efficiently
• Develop and maintain strong relationships with customers, building trust and loyalty through exceptional service

Essential Qualifications

* High School diploma or equivalent

• 1-3 years of customer service and/or HVAC dispatcher experience
• Intermediate knowledge of concepts, practices, and procedures related to dispatching
• Excellent grammar and writing skills
• Great phone skills are required!
• Light Sales experience a plus
• Proficient in Microsoft Office applications (Outlook, Excel, Word)
• Customer service skills
• Physical ability to sit for long periods of time
• HVAC office experience a plus but not required
• Knowledge of Service Titan and Quickbooks is a plus!

Preferred Qualifications

* Bachelor's degree in a related field (e.g., business, communications, or customer service)

• Previous experience in a fast-paced, high-volume customer service environment
• Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR))
• Proficiency in multiple software applications, including CRM systems and project management tools

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work accurately and efficiently in a fast-paced environment
• Organized and detail-oriented, with a focus on quality and accuracy
• Ability to manage multiple tasks and prioritize effectively
• Strong customer service skills, with a focus on building trust and loyalty
• Ability to work effectively in a team environment, with a positive and supportive attitude

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge through ongoing training and professional development programs
• Take on additional responsibilities and leadership roles within the company
• Collaborate with cross-functional teams to drive business growth and innovation
• Participate in performance-based bonuses and recognition programs

Work Environment and Company Culture

Our office is a fast-paced, dynamic environment where teamwork and positivity thrive. We foster a supportive culture that encourages open communication, collaboration, and continuous learning. As an employee at blithequark, you'll enjoy:

• A competitive salary range of $17-$24 per hour
• Comprehensive benefits package, including medical, life insurance, and 401(k) with match
• Generous paid time off (PTO) and year-round work schedule
• Opportunities for professional development and career growth
• A positive and supportive work environment, with a focus on teamwork and collaboration

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply to this job Apply for this job