Lead Retail Customer Service Associate – Expert Customer Experience and Operational Leadership at blithequark

Are you a customer-centric leader with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our team at blithequark as a Lead Retail Customer Service Associate. As a key member of our retail team, you will be responsible for providing top-notch customer service, leading by example, and driving operational excellence in our stores.

About blithequark

blithequark is a leading provider of innovative solutions and services that empower individuals and businesses to succeed. Our team of experts is dedicated to delivering exceptional customer experiences, and we're committed to creating a culture that values diversity, inclusion, and growth. As a Lead Retail Customer Service Associate, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers.

Key Responsibilities

As a Lead Retail Customer Service Associate, your primary responsibilities will include:

• Demonstrating consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Managing production flow to ensure all production orders are done right and on time
• Taking customer orders, giving pricing information, performing consultative selling to customers, and recommending blithequark products and services
• Taking lead responsibility for digital imaging, scheduling, and running black and white or color production on full-service orders, including finishing services and large job management
• Setting up complex orders and performing multiple tasks at the same time
• Ensuring quality during and after the production process
• Ensuring communication among shifts
• Coordinating pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift
• Assists in the training of store team members
• Collates, sorts, and organizes customer orders
• Operates the Point of Sale terminal (POS), handles financial transactions, and makes change
• Completes required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follows instructions of supervisors and assists other team members in performing store functions
• Follows blithequark standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures
• Secondary responsibility for coordination of all shipping-related services and activities, to include:

+ Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates + Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services + Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies + Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

Minimum Qualifications and Requirements

* High school diploma or equivalent education

• 2+ years of specialized experience
• Excellent verbal and written communication skills

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the blithequark business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications

* Previous experience in a retail or customer-facing role

• Knowledge of shipping and logistics procedures
• Experience with Point of Sale systems and financial software
• Strong leadership and training skills

Compensation and Benefits

* Competitive hourly rate: $19.75 - $23.22/hr

• Eligibility for additional pay, premiums, or bonus potential
• Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
• Opportunities for career growth and professional development

Quality Driven Management

* Suggests areas for improvement in internal processes along with possible solutions

• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports blithequark Quality initiatives

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, including Vets/Disability. If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our team at blithequark and be part of a dynamic organization that is committed to making a difference in the lives of our customers. Apply to this job Apply for this job