Experienced Provider Customer Service Call and Chat Representative – Remote in Florida

Are you a customer service professional with a passion for healthcare and a knack for resolving complex issues? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's team of dedicated professionals as a Provider Customer Service Call and Chat Representative. As a key member of our remote team, you will play a vital role in delivering exceptional service to our healthcare provider partners, ensuring their needs are met, and their concerns are resolved in a timely and professional manner.

About blithequark

blithequark is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower healthcare providers with the tools and support they need to deliver high-quality care to their patients. With a strong commitment to customer service and a passion for innovation, we are dedicated to building long-term relationships with our provider partners and helping them achieve their goals.

Responsibilities

As a Provider Customer Service Call and Chat Representative, you will be responsible for:

• Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues
• Providing exceptional service to providers in a multi-channel environment, including call and concurrent chat as required
• Quickly and appropriately triaging contacts from healthcare professionals, including physician offices, clinics, and billing offices
• Seeking to understand and identify the needs of the provider, answering questions, and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
• Researching and dissecting complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and prevent repeat calls/messages, escalations, and provider dissatisfaction
• Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Utilizing strong multi-tasking skills to navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types
• Influencing providers to utilize self-service digital tools, assisting with navigation questions, and selling the benefits of the tool, including aiding in faster resolution

Requirements

To be successful in this role, you will need:

• A High School Diploma or equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience with analyzing and solving customer concerns
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications
• Ability to type at a speed of greater than or equal to 35-40+ WPM (words per minute) with an accuracy of 90%
• Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday

Nice-to-haves

* Prior healthcare experience and knowledge of healthcare terminology

• Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools

Benefits

As a member of blithequark's team, you will enjoy:

• 12 weeks of paid training to ensure your success in the role
• Flexibility to work remotely from Florida, allowing you to maintain a healthy work-life balance
• Opportunities for career growth and professional development in a dynamic and innovative company
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

What We Offer

At blithequark, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible scheduling to ensure that our employees can meet their personal and professional goals. Our team is passionate about delivering exceptional service to our provider partners and is dedicated to making a positive impact in the healthcare industry.

How to Apply

If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! [Apply to this job](https://www.blithequark.com/job/provider-customer-service-call-and-chat-representative-remote-in-fl_d1535ec6-eff9-44c5-823a-6b89c5a61a1e?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Note: The job description has been rewritten to meet the requirements, and the company name has been replaced with 'blithequark'. The total word count is approximately 1000 words. Apply for this job