Senior Customer Service Representative – blithequark

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our team at blithequark as a Senior Customer Service Representative. In this role, you will be the face of our organization, providing timely and accurate responses to customer inquiries, resolving issues, and exceeding expectations.

About blithequark

blithequark is a leading healthcare organization dedicated to delivering high-quality patient care and exceptional customer experiences. Our team of dedicated professionals is committed to making a positive impact in the lives of our patients, customers, and communities. As a Senior Customer Service Representative, you will be part of a dynamic team that values collaboration, innovation, and continuous learning.

Job Summary

As a Senior Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues via written, telephonic, or face-to-face communication. You will work closely with our supply chain team members, internal and external customers, to ensure timely and accurate responses to inquiries. Your expertise will be essential in resolving complex issues, escalating concerns to the next level of supervision, and maintaining a high level of customer satisfaction.

Key Responsibilities

* Resolve customer inquiries and complaints via written, telephonic, or face-to-face communication in a timely and accurate manner

• Recall review and communications to all affected product users
• Review daily reports provided by SCIT to identify potential problems in an effort to be proactive rather than reactive
• Elevate issues to the next level of supervision as appropriate
• Perform other duties as assigned or requested

Qualifications

* High School Diploma or GED required for all levels

• 1-2 years experience in a supply chain or accounts payable role for an Associate
• 3-5 years experience for Customer Service
• 5 or more years experience for a Senior Customer Service representative
• Knowledge of the procure to pay process and impact supply chain has on accounts payable and to the overall budget process
• Preferred qualifications:

+ 1-2 years supply chain experience preferably with a healthcare background + Working knowledge of McKesson, Horizon materials management software system + Bachelor's Degree

Skills and Competencies

* Knowledge of MS Office software applications

• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards
• Ability to handle multiple tasks simultaneously and respond to customers and their issues promptly and professionally
• Ability to take direction and navigate through multiple systems simultaneously
• Ability to maintain composure under stressful and fast-paced conditions
• Strong written and verbal communication skills
• Ability to communicate complex information in a simple, customer-facing way

Work Environment and Culture

As a Senior Customer Service Representative at blithequark, you will be part of a dynamic team that values collaboration, innovation, and continuous learning. Our office-based environment is fast-paced and challenging, with opportunities for growth and development. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Compensation and Benefits

* Pay Range Minimum: $21.53

• Pay Range Maximum: $32.30
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching
• Paid time off

How to Apply

If you are a customer service professional with a passion for delivering exceptional experiences, we invite you to apply for the Senior Customer Service Representative role at blithequark. Please submit your application, including your resume and cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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