Senior Software Engineer II, Backend & Live Chat – Web & Cloud Application Development

Are you a seasoned software engineer with a passion for building scalable, high-performance backend systems? Do you thrive in a fast-paced environment where innovation and collaboration drive success? Look no further than blithequark, a leading provider of AI-powered customer platforms. We're seeking a talented Senior Software Engineer II to join our Live Chat team, where you'll play a critical role in shaping the future of customer support.

About the Team

The Live Chat Team at blithequark is dedicated to building a first-class product that empowers support teams to deliver exceptional customer experiences through real-time conversations. Our product is highly scaled, supporting millions of messages with high performance and reliability. We're committed to expanding our system to provide a holistic service that goes beyond chat capabilities, and we need your expertise to make it happen.

Key Responsibilities

As a Senior Software Engineer II on our Live Chat team, you'll be responsible for:

• Designing, developing, and deploying scalable backend systems using Java 11 and Dropwizard framework
• Collaborating with cross-functional teams to identify and prioritize product requirements
• Building and maintaining RESTful APIs and microservices to support large volumes of data
• Working with Kafka to process and analyze data in real-time
• Ensuring high performance, reliability, and scalability of our systems
• Mentoring junior engineers and influencing technical direction within the team
• Participating in code reviews and ensuring clean, maintainable code
• Staying up-to-date with industry trends and emerging technologies

Essential Qualifications

To succeed in this role, you'll need:

• 5+ years of experience working on backend systems, preferably with a focus on analytics, data infrastructure, or reporting products
• Strong understanding of distributed systems, service-oriented architecture, and building scalable data pipelines or APIs
• Experience with Java, Kotlin, or similar programming languages
• Ability to collaborate effectively with cross-functional teams and bring a product-focused mindset to engineering decisions
• Strong problem-solving skills and a passion for writing clean, maintainable code
• Experience with AI and building AI products is a plus

Preferred Qualifications

We're looking for individuals who:

• Have experience leading small teams or mentoring junior engineers
• Are passionate about writing code and reading code
• Foster an environment that encourages autonomy and psychological safety
• Understand the value of building a diverse team and are champions and upstanders for Diversity, Inclusion, and Belonging initiatives
• Enjoy mentoring and coaching other team members in a psychologically safe way

Skills and Competencies

To thrive in this role, you'll need:

• Strong technical skills in Java, Kotlin, or similar programming languages
• Experience with distributed systems, service-oriented architecture, and building scalable data pipelines or APIs
• Ability to collaborate effectively with cross-functional teams and bring a product-focused mindset to engineering decisions
• Strong problem-solving skills and a passion for writing clean, maintainable code
• Experience with AI and building AI products is a plus
• Excellent communication and interpersonal skills

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Senior Software Engineer II, you'll have opportunities to:

• Take on leadership roles and mentor junior engineers
• Participate in code reviews and ensure clean, maintainable code
• Collaborate with cross-functional teams to identify and prioritize product requirements
• Stay up-to-date with industry trends and emerging technologies
• Attend conferences, workshops, and training sessions to enhance your skills
• Participate in hackathons and innovation challenges to showcase your creativity

Work Environment and Company Culture

At blithequark, we value both flexibility and connection. Our employees work from a variety of locations, including our offices and remote settings. We prioritize building strong connections with our team and peers, and we encourage collaboration and open communication. Our culture is grounded in four commitments:

• Solve for the Customer
• Be Bold
• Learn Fast
• Align, Adapt & Go!
• Deliver with HEART

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Annual cash compensation range: $191,100 - $305,800 USD
• Benefits, including health, dental, and vision insurance
• 401(k) matching program
• Flexible PTO policy
• Professional development opportunities
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

How to Apply

If you're a seasoned software engineer with a passion for building scalable, high-performance backend systems, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to connect with you and explore how you can contribute to our mission to empower support teams to deliver exceptional customer experiences.

About blithequark

blithequark is a leading provider of AI-powered customer platforms. Our connected platform enables businesses to grow faster by focusing on what matters most: customers. We're committed to building a company where people can do their best work, and we prioritize brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress.

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment, and we believe that diversity and inclusion are essential to our success. Apply for this job