[Remote] Import & Export Logistics Coordinator

Note: The job is a remote job and is open to candidates in USA. Expedock is a tech-enabled workforce augmentation platform that helps businesses scale efficiently. The Import & Export Logistics Coordinator is responsible for end-to-end operational support of international shipments, ensuring accurate shipment creation, timely documentation, and effective communication with stakeholders.

Responsibilities

• Create, update, and maintain import and export shipments in the Transportation Management System (TMS)
• Accurately enter shipment details including routing, charges, dates, milestones, and service requirements
• Ensure all shipment data is complete, accurate, and validated before progressing to the next stage
• Attach, index, and properly label all shipment-related documents in the system
• Prepare, validate, upload, and manage required shipping documents, including but not limited to: MAWB / HAWB, Bill of Lading (BL), Shipping Instructions (SI), Pre-alerts and arrival notices
• Verify document completeness and accuracy based on SOPs and client requirements
• Proactively request missing or incorrect documentation via email and follow up as needed
• Request bookings and confirm schedules with carriers, agents, and overseas partners
• Obtain and verify routing confirmations, cut-off times, sailing/flight schedules, and consolidation details
• Follow up on pending actions, confirmations, or missing information
• Update the TMS with confirmed and verified details in a timely manner
• Monitor shipment progress using carrier portals, tracking tools, and internal systems
• Update shipment milestones promptly and accurately
• Identify and flag delays, discrepancies, or missing milestones
• Communicate updates, exceptions, or risks to internal teams and escalate per SOP when required
• Identify incorrect, missing, or inconsistent shipment information
• Perform corrective actions based on SOPs and documented workflows
• Escalate unresolved or complex issues to the Team Lead (TL) or Customer Success Manager (CSM)
• Log exceptions, root causes, and resolutions for visibility and continuous improvement
• Manage operational inboxes and process emails using approved templates and SOPs
• Respond clearly, professionally, and promptly to internal and external stakeholders
• Route non-standard or urgent requests to the appropriate internal contact
• Maintain communication quality, accuracy, and response time standards at all times

Skills

• At least 2 years of proven, hands-on experience managing end-to-end import and export operations, including booking, documentation, tracking, exception handling, and final delivery
• Strong working knowledge of air and/or ocean freight operations, including SOP-driven workflows and milestone management
• Demonstrated expertise in preparing, reviewing, and validating shipping documents such as MAWB/HAWB, Bill of Lading (BL), Shipping Instructions (SI), pre-alerts, and arrival notices
• Experienced in coordinating directly with carriers, agents, and overseas partners with minimal supervision
• Confident in independently identifying issues, resolving exceptions, and escalating only when necessary
• Advanced understanding of Incoterms, routing, cut-off times, consolidations, and carrier schedules
• Excellent written and verbal communication skills, with the ability to communicate clearly, professionally, and proactively with internal teams and external partners
• Highly detail-oriented with a strong track record of data accuracy in TMS or similar logistics systems
• Able to manage multiple active shipments simultaneously in a fast-paced, deadline-driven environment
• This role is designed for an experienced logistics professional who can independently manage end-to-end import and export operations

Company Overview

• Expedock is an AI-based outsourcing services provider for logistics and freight providers. It was founded in 2019, and is headquartered in Palo Alto, California, USA, with a workforce of 51-200 employees. Its website is https://www.expedock.com/.

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