Order Management Coordinator – E-commerce Support

Job Summary Progressive Technology is seeking a detail-oriented and proactive Order Management Coordinator to join our dynamic E-commerce Support team. This role plays a vital part in ensuring seamless order processing, customer satisfaction, and smooth coordination between logistics, customer service, and e-commerce platforms such as bolthires and Flipkart. As the Order Management Coordinator, you will monitor and manage the end-to-end order cycle, addressing issues promptly and maintaining accurate records across all systems.

Key Responsibilities

• * Process and manage daily orders across various e-commerce platforms (bolthires, Flipkart, etc.).
• * Track shipments and coordinate with logistics partners to ensure timely delivery.
• * Handle order status updates, returns, cancellations, and refunds as per company policy.
• * Liaise with the warehouse and inventory team to ensure stock availability and order fulfillment.
• * Resolve order discrepancies and customer complaints efficiently and professionally.
• * Maintain accurate records of orders, invoices, and shipping information.
• * Generate order and fulfillment reports for internal use and performance tracking.
• * Work closely with customer service and sales teams to address order-related concerns.
• Required Skills and Qualifications
• * Bachelors degree in Business Administration, E-commerce, Supply Chain, or a related field.
• * Proficient in MS Excel, bolthires Sheets, and basic data management.
• * Knowledge of e-commerce portals like bolthires Seller Central, Flipkart Seller Hub, etc.
• * Strong communication skills (both written and verbal).
• * High attention to detail and organizational skills.
• * Ability to multitask and work in a fast-paced remote environment.
• Experience
• * Minimum 1–3 years of experience in order management, e-commerce operations, or back-office coordination.
• * Prior experience with bolthires, Flipkart, or similar e-commerce platforms will be highly preferred.
• * Familiarity with ERP or order tracking systems is an added advantage.
• Working Hours
• * Monday to Friday
• * 9:30 AM to 6:30 PM IST
• * Occasional weekend support based on order volume or campaigns (with prior notice).
• Knowledge, Skills, and Abilities
• * Understanding of e-commerce workflows and logistics coordination.
• * Analytical mindset with the ability to identify inefficiencies and suggest improvements.
• * Customer-focused approach with a solution-oriented attitude.
• * Comfortable using digital tools, dashboards, and remote communication platforms like Zoom or Slack.
• * Time management and the ability to meet tight deadlines.
• Benefits
• * Work-from-home flexibility.
• * Competitive salary with performance bonuses.
• * Career development and internal growth opportunities.
• * Paid leaves and company holidays.
• * Exposure to global e-commerce trends and systems.
• * Supportive and collaborative virtual team culture.
• Why Join Progressive Technology? At Progressive Technology, we believe in innovation, excellence, and empowering our employees. We work with some of the top brands and platforms in the e-commerce industry, offering you the chance to grow your career in a rapidly evolving digital marketplace. You will be part of a future-ready team that values transparency, teamwork, and continuous learning.

How to Apply

Interested candidates are invited to send their updated resume and a brief cover letter highlighting relevant experience to us with the subject line: Application for Order Management Coordinator – E-commerce Support. Shortlisted candidates will be contacted for a virtual interview. We look forward to welcoming you to our team! Apply tot his job Apply tot his job Apply To this Job