Academic Student Support Program Specialist; Online Student Success Coach

Position: Academic Student Support Program Specialist (Online Student Success Coach) Location: New York Academic Student Support Program Specialist (Online Student Success Coach) Join to apply for the Academic Student Support Program Specialist (Online Student Success Coach) role at The City University of New York. At Baruch College, student success is everyone’s responsibility. The Online Student Success Coach is a critical role responsible for providing comprehensive support to prospective and current graduate and adult (25+) undergraduate students. This position requires a strong commitment to student success, excellent interpersonal and communication skills, and a deep understanding of the online learning experience. The role operates primarily during afternoon, evening, and weekend hours to accommodate diverse student schedules; additional Saturday and Sunday hours may be required for special events with advanced notice. A hybrid work schedule is possible.

Responsibilities

• Provide pre‑application guidance and support to prospective students, including information about programs, application system, admissions requirements, and financial aid options.
• Serve as a primary point of contact for enrolled students, offering general advising, career counseling, and support with time management, study skills, and goal setting.
• Escalate students to appropriate offices for additional support when needed and use a case‑management approach to student issues to ensure resolution.
• Proactively monitor student progress, identify potential challenges, and develop individualized support plans.
• Assist students with navigating the online learning environment, including troubleshooting technical issues and providing guidance on course materials and assignments.
• Facilitate workshops and online resources to promote student success and engagement.
• Engage and monitor the Graduate Online Student Community in Brightspace to strengthen student connections to Baruch and their peers.
• Work with a student support call center to ensure proactive outreach to prospective and current students.

Cross‑Functional Support

• Provide tier one support for admissions, advising, financial aid, bursar, registrar, and learning management system inquiries and liaison with the Baruch One Stop Shop (BOSS) and academic program offices.
• Collaborate with other departments to ensure a seamless student experience.
• Stay updated on policies, procedures, and system changes to provide accurate and timely information to students.

Data Management and Reporting

• Maintain accurate and up‑to‑date student records.
• Collect and analyze student data to identify trends and inform program improvements.
• Prepare reports on student success metrics and outcomes.

Qualifications

• Bachelor’s degree and four years of related experience required.

Preferred Qualifications

• Master’s degree in counseling, higher education, or a related field.
• Experience working with adult learners.
• Experience working with online learners.

CUNY Title Overview

• Assists in developing and preparing program offerings, curricula, guidelines, and related communications.
• Promotes program and advises students and College stakeholders on services, policies, and procedures.
• Advises faculty, counselors, tutors, administrators and others on program goals, activities, and best practices.
• Provides student services such as workshops, seminars, and advising sessions.
• Coordinates efforts of faculty, staff, and other service providers to monitor and assess utilization, student progress, and program effectiveness.
• Performs related duties as assigned.

CUNY Title Higher Education Assistant FLSA Exempt Compensation and Benefits $74,490 - $86,741; Salary commensurate with education and experience. CUNY’s benefits include health plans, retirement/pension benefits, tuition waivers, paid time off, and access to extensive academic, arts, and athletic programs.

How to Apply

Visit (Use the "Apply for this Job" box below). access the employment page, log in or create a new user account, and search for this vacancy using the Job Title. Select “Apply Now” and provide the requested information. Candidates must attach a resume and cover letter. Closing Date January 12, 2025 (review of resumes will begin immediately). Equal Employment Opportunity CUNY encourages people with disabilities, minorities, veterans, and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Job Location: Baruch College #J-18808-Ljbffr Apply tot his job Apply To this Job