[Remote] Knowledge Management Technical Writer / Requirements Manager

Note: The job is a remote job and is open to candidates in USA. Leidos is an innovative company delivering cutting-edge remote healthcare services to Military Health System beneficiaries. The Knowledge Management Technical Writer / Requirements Manager is responsible for developing and maintaining technical documentation to support systems development programs and IT processes, ensuring accuracy and clarity in communication.

Responsibilities

• Requirements capturing and documentation
• Requirements mapping to Test Cases and User Stories
• Working with Test and Product teams to ensure Requirements traceability
• Draft, develop, and edit comprehensive technical and administrative documentation for systems development programs and IT processes
• Create and maintain user manuals, standard operating procedures, process documentation, and system guides to support program operations
• Develop, update, and standardize documentation templates to ensure consistency across all program materials
• Maintain template libraries and ensure adherence to organizational branding and formatting standards
• Develop basic graphics, diagrams, and visual aids to enhance technical documentation and demonstrate system functionality
• Utilize desktop publishing tools to create professional, user-friendly documents that effectively communicate complex technical concepts
• Maintain organized documentation repositories in shared platforms such as SharePoint, ensuring proper version control and accessibility
• Implement and oversee document lifecycle management, including archiving, updates, and distribution protocols
• Conduct thorough reviews and editing of technical documents for grammar, content accuracy, clarity, and adherence to style guidelines
• Collaborate with Quality Assurance teams to ensure all technical documentation meets compliance requirements and organizational standards
• Engage with Subject Matter Experts (SMEs) across various disciplines to gather information, validate content, and ensure technical accuracy
• Work closely with SMEs to document complex IT processes, procedures, and system workflows in clear, accessible language
• Partner with IT teams and SMEs to document technical processes, procedures, and best practices
• Identify opportunities to improve documentation processes and implement enhancements to increase efficiency and usability
• Track and report on the progress of documentation work products, deliverables, and project milestones
• Manage multiple documentation projects simultaneously, ensuring timely completion and quality delivery
• Prepare and present technical documentation to stakeholders, leadership, and cross-functional teams
• Support document review processes and incorporate feedback to continuously improve content quality and effectiveness

Skills

• Bachelor's degree in Technical Writing, English, Communications, Information Technology, or a related field (or equivalent work experience). Equivalent combination of education and relevant experience may be considered
• 2+ Years Experience in Technical writing, documentation development, or knowledge management roles
• Experience creating and editing technical documentation for IT systems, processes, or systems development programs
• Familiarity with documentation tools and platforms such as Microsoft Word, Adobe Acrobat, and desktop publishing software
• Experience working with shared repositories (e.g., SharePoint) for document management and version control
• Previous experience collaborating with Subject Matter Experts (SMEs) to gather and validate technical information
• Strong understanding of technical writing principles, including grammar, style, formatting, and content organization
• Proficiency in developing and maintaining templates for technical and administrative documentation
• Ability to create basic graphics, diagrams, and visual aids to support technical content
• Familiarity with IT processes, procedures, and systems development concepts
• Knowledge of document lifecycle management, version control, and repository organization
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and collaboration tools (e.g., Teams, SharePoint)
• Ability to synthesize complex technical information into clear, concise, and user-friendly documentation
• Strong attention to detail and accuracy in drafting, editing, and reviewing content
• Problem-solving mindset with the ability to identify gaps in documentation and propose solutions
• Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences
• Strong interpersonal skills to collaborate effectively with SMEs, IT teams, and cross-functional stakeholders
• Ability to present documentation and progress updates to leadership and project teams
• Highly organized and self-directed, with the ability to manage multiple projects and deadlines simultaneously
• Proactive and adaptable in a dynamic environment with evolving priorities and requirements
• Collaborative mindset with a focus on teamwork and continuous improvement
• Commitment to producing high-quality, compliant documentation that meets organizational standards
• Requires a separate, quiet, private, confidential space to work from as well as having access to your own reliable high-speed internet hard wired to your home or apartment (coax or fiber from the Internet Service Provider (ISP) to your home. Using a hot spot from a mobile device (tethering) or wireless ISP is not acceptable
• Must be an U.S. citizen, speak fluent English, and able to maintain and retain suitability investigation and clearance as required
• Veteran/military retiree and/or military spouse
• Experience working with and/or for military communities

Company Overview

• Leidos is a Fortune 500® innovation company rapidly addressing the world’s most vexing challenges in national security and health. It was founded in 1969, and is headquartered in Reston, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.leidos.com/.

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