Director of Strategic Growth and Customer Experience Excellence - Remote Opportunity with blithequark

Are you a strategic leader with a passion for customer experience and business growth? Do you thrive in a dynamic, innovative environment where you can reimagine the world of customer engagement? We're seeking a talented Director of Strategic Growth and Customer Experience Excellence to join our blithequark team, where you'll play a key role in shaping our client relationships and driving business success.

About blithequark

blithequark is a global leader in customer engagement services, operating in over 70 countries across 6 continents. Our vision is to deliver exceptional customer experiences that drive business value for our clients. blithequark Catalyst, a subsidiary of blithequark, specializes in customer engagement and business performance improvement, leveraging technology-enabled solutions to accelerate digital transformation and deliver actionable customer experience (CX) insights.

Job Overview: Director, Strategy

We're seeking a seasoned Director of Strategy to join our blithequark Catalyst team, focusing on building client relationships, identifying new business opportunities, and driving delivery excellence. As a strategic leader, you'll work closely with internal teams, cross-functional stakeholders, and external clients to understand business needs and develop tailored solutions that meet or exceed client expectations.

Key Responsibilities

As a Director of Strategic Growth and Customer Experience Excellence, you'll be responsible for:

Shape and Deliver Projects

+ Support sales teams in developing and delivering client proposals + Utilize structured problem-solving skills and frameworks to develop project strategies, work plans, and approaches to address business questions + Leverage best-in-class analytical tools to analyze large datasets and derive actionable insights + Apply financial techniques to identify key economic business drivers and develop financially driven recommendations + Lead high-performing teams to deliver high-quality analysis, thought capital, and clear data-driven recommendations

Client Engagement Management

+ Provide management throughout the project lifecycle, navigating complex issues and project risks + Build, manage, and sustain strong long-term relationships with internal and external clients + Identify opportunities to grow assigned accounts within the Customer Experience Analytics portfolio + Coordinate and collaborate with multiple cross-functional teams and stakeholders to ensure delivery excellence

Practice Building

+ Lead practice building activities, such as solution packaging, thought leadership development, and market offering development + Develop expertise in specific practice specialty areas to drive firm-recognized expertise development + Provide coaching and mentoring to business analysts and consultants + Support the development of integrated capabilities via standardized work processes, tools, and templates

Essential Qualifications and Skills

To succeed in this role, you'll need:

• A minimum of 9 years of consulting experience, with a strong background in customer relationship management and business transformation
• Exceptional client management skills, with the ability to build and maintain strong relationships
• Strong interpersonal communication skills, with the ability to work effectively in teams
• Proficiency in various software applications, including Microsoft Exchange, Microsoft Word, and Excel
• Excellent written communication skills, with the ability to craft compelling narratives and insights
• A results-oriented mindset, with the ability to drive change in unstructured environments

Preferred Qualifications and Skills

To stand out in this role, you'll ideally have:

• Advanced understanding of technologies such as Power BI, Tableau, MiniTab, Speech & Text, AI, RPA, Social Listening, and Advanced Analytics
• Experience in contact centers and self-service channels
• A proven track record of managing and developing remote teams

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Director of Strategic Growth and Customer Experience Excellence, you'll have opportunities to:

• Develop your expertise in customer experience and business strategy
• Lead high-performing teams and drive business growth
• Participate in practice building activities and thought leadership development
• Access training and development programs to enhance your skills and knowledge

Work Environment and Company Culture

We're a remote-friendly company, offering flexible work arrangements that support work-life balance. Our culture is built on a foundation of diversity, inclusion, and teamwork, with a passion for innovation and customer-centricity.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Private medical plans
• Retirement savings plans
• Paid learning days
• Flexible workplaces

Specific benefits plans may vary by country or region.

Conclusion

If you're a strategic thinker with a passion for customer experience and business growth, we encourage you to apply for this exciting opportunity. As a Director of Strategic Growth and Customer Experience Excellence at blithequark Catalyst, you'll play a key role in shaping our client relationships and driving business success. Join our team and help us reimagine the world of customer engagement.

Equal Opportunity Employer

blithequark is an Equal Opportunity/Affirmative Action Employer, committed to diversity and inclusion. We welcome applications from qualified candidates, including individuals with disabilities and veterans. Apply for this job Apply for this job