Job Title: Pharmacy Customer Support Specialist - Remote (Mon-Fri 11:00AM - 7:30PM EST) at blithequark
Job Description:
About blithequark
At blithequark, we're dedicated to delivering exceptional patient care and support through our innovative pharmacy services. As a Pharmacy Customer Support Specialist, you'll play a vital role in ensuring our patients receive the best possible care and experience. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join us on this journey.Responsibilities
As a Pharmacy Customer Support Specialist at blithequark, you'll be responsible for:- Providing enrollment support for new PACE enrollees, ensuring a seamless onboarding experience for our patients.
- Communicating pharmacy benefit information to network pharmacies contracted with facilities where PACE participants reside, fostering strong relationships and ensuring our patients receive the care they need.
- Coordinating facility discharges to assure medication reconciliation is complete and delivery to home is back in place, guaranteeing our patients receive their medications safely and efficiently.
- Providing help desk support to network pharmacies, addressing their queries and concerns in a timely and professional manner.
- Educating PACE staff regarding CK and network pharmacy processes for facility participants, empowering them to provide exceptional care and support.
- Making outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations, ensuring our patients receive the care they need.
- Coordinating and setting up couriers to ensure timely medication delivery, guaranteeing our patients receive their medications on time.
- Making outgoing calls to ensure the participants have received their delivery, providing peace of mind for our patients and their families.
Requirements
To succeed in this role, you'll need:- A High School diploma or equivalent.
- A minimum of 1 year customer service experience, preferably in a healthcare setting, where you've demonstrated your ability to provide exceptional patient care and support.
Nice-to-Haves
While not essential, the following skills and qualities will make you an ideal candidate for this role:- Ability to communicate effectively and professionally through written, verbal, and interpersonal skills, ensuring our patients receive the care they need.
- Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software, allowing you to work efficiently and effectively.
- A strong patient-centered focus, prioritizing the needs and well-being of our patients above all else.
- Excellent communication skills, especially via phone, ensuring our patients receive clear and concise information about their care and support.
- Excellent interpersonal and relationship building skills, fostering strong relationships with our patients, their families, and our network pharmacies.
- Understanding of clinical terms and impacts, allowing you to provide informed and empathetic support to our patients.
- Able to multi-task and handle multiple priorities without sacrificing quality, ensuring our patients receive the care they need in a timely and efficient manner.
- Detail oriented and organized, with a focus on accuracy and attention to detail.
- Reliable and efficient, with a strong work ethic and commitment to delivering exceptional results.
Benefits
As a valued member of the blithequark team, you'll enjoy a comprehensive benefits package, including:- Medical, dental, and vision coverage effective 1st of the month following date of hire, ensuring your physical and mental well-being.
- Flexible spending, allowing you to manage your finances and prioritize your well-being.
- Company-paid life insurance and short-term disability, providing peace of mind and financial security for you and your loved ones.
- Voluntary benefits, offering additional protection and support for you and your family.
- 401(k) plan, allowing you to save for your future and secure your financial well-being.
- Paid Time Off, ensuring you have time to relax, recharge, and pursue your passions.
- Paid holidays, celebrating the special days and traditions that bring us joy and connection.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping you grow and develop your skills and knowledge. As a Pharmacy Customer Support Specialist, you'll have access to:- Regular training and development opportunities, ensuring you stay up-to-date with the latest industry trends and best practices.
- Mentorship and coaching, providing guidance and support as you navigate your role and career.
- Opportunities for advancement and career growth, allowing you to take on new challenges and responsibilities.
- A collaborative and supportive work environment, where you'll be encouraged to share your ideas and contribute to our success.
Work Environment and Company Culture
At blithequark, we're proud of our inclusive and supportive work environment, where you'll feel valued, respected, and empowered to make a difference. Our company culture is built on:- Collaboration and teamwork, where we work together to achieve our goals and support each other's success.
- Open communication and transparency, where we share our ideas and feedback to drive innovation and improvement.
- Continuous learning and development, where we invest in our employees' growth and well-being.
- Flexibility and work-life balance, where we prioritize your needs and well-being.